Yes, you read the title right, I got this call about a year ago. This poor lady is in absolute tears, sobbing on the phone.
Me - well, of course, me
SC - sobbing/stupid customer
Me: Thank you for calling XXXX, this is Ducky, how can I help you?
SC: I did something stupid, and I may have to turn my car in and just let you guys take it back.
Me: Okay, so are you wanting to voluntarily surrender the vehicle?
SC: Yeah, I don't have the money for it anymore, and I don't know if I'll be able to afford it anymore.
Me: Well, a voluntary surrender is called a voluntary repossession, and it goes on your credit report as the same thing as a repossession, so it's generally not advisable. Plus, you will owe XXXX any money that the auction on the vehicle does not cover.
SC: Well, I had the payment, but you see, I used the money I was going to use to buy drugs, and I'm such a stupid person *starts sobbing harder*
Me: *chokes on mountain dew* I'm sorry, what was that?
SC: I used the money I was going to use to pay your guys' car payment and I bought drugs with it.
Me: You bought drugs with your car payment?
SC: Yes, I'm so horrible.
Me: Could I get your account number so I can see what the status of your account is?
SC: Yes, it's xxxxxxxxxxxxxxxx.
Me: Ok, thank you. Could I verify your name, address, and phone number please?
SC: *gives information in between sobs*
Me: Alright, one moment please while I check your account *looks over account and sees serious collection activity going on. We're talking near reposession* One moment please while I transfer you over.
SC: Thank you so much, I'm so horrible.
So I put her on hold and transferred her to collections. After the call ended, I was just sitting there shocked. I could not believe that her car payment was so far behind, and she pretty much threw her car away just to buy herself drugs...
Me - well, of course, me
SC - sobbing/stupid customer
Me: Thank you for calling XXXX, this is Ducky, how can I help you?
SC: I did something stupid, and I may have to turn my car in and just let you guys take it back.
Me: Okay, so are you wanting to voluntarily surrender the vehicle?
SC: Yeah, I don't have the money for it anymore, and I don't know if I'll be able to afford it anymore.
Me: Well, a voluntary surrender is called a voluntary repossession, and it goes on your credit report as the same thing as a repossession, so it's generally not advisable. Plus, you will owe XXXX any money that the auction on the vehicle does not cover.
SC: Well, I had the payment, but you see, I used the money I was going to use to buy drugs, and I'm such a stupid person *starts sobbing harder*
Me: *chokes on mountain dew* I'm sorry, what was that?
SC: I used the money I was going to use to pay your guys' car payment and I bought drugs with it.

Me: You bought drugs with your car payment?


SC: Yes, I'm so horrible.
Me: Could I get your account number so I can see what the status of your account is?
SC: Yes, it's xxxxxxxxxxxxxxxx.
Me: Ok, thank you. Could I verify your name, address, and phone number please?
SC: *gives information in between sobs*
Me: Alright, one moment please while I check your account *looks over account and sees serious collection activity going on. We're talking near reposession* One moment please while I transfer you over.
SC: Thank you so much, I'm so horrible.
So I put her on hold and transferred her to collections. After the call ended, I was just sitting there shocked. I could not believe that her car payment was so far behind, and she pretty much threw her car away just to buy herself drugs...

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