Anyone hate it when customers say "YOU" like its your fault?

[MoonChild2007]

Ever notice how customers would always say, "You" like its your fault? I can't remember right now but I have had that happen to me. Anybody else?

[IlovemyGeek]

Oh yeah. I once lost it and flipped it back on them. I did nothing. YOU typed your email address in wrong. That actually worked though.

[iradney]

Heh. I get ppl saying "I bought YOUR product.."
yes, genius, we're actually soldering the cellphone motherboards together, discussing what design features to leave out and personally choosing the wallpapers of the handsets WHILE answering the phone AT THE SAME TIME.

[Mr. Rude]

I get that daily...

Apparently I work for/build/design product for Asus, AMD, Intel, Foxconn, Kingston, Seagate, Hitachi, Fujitsu, Antec........

[blas]

Well apparently I once set the price for milk, cigarettes, beer, soda pop, clothing, and the portion size at restaurants!

[MoonChild2007]

The worst is you people.

[RecoveringKinkoid]

Yeah, but I'd nip it in the bud by constantly interupting the SC every time they said "You" by saying, politely but pointedly, "I did that?" Usually, the SC would backtrack and go "Well, no, not you specifically." The point of this was to remind them that it was not me that caused their problem and yelling at me was pointless. I was the nice person trying to SOLVE their problem. It actually worked in most cases. The trick is to not be defensive or nasty about it, just very matter of factly, as if you are trying to understand exactly what the problem is and how to fix it. As if you perhaps DID do it, but don't remember exactly, and are trying to get your details right. It's all in the delivery. Many people will back off that accusatory stance for fear of offending you, believe it or not.

Most people really are reasonable. They just want to know someone will help them, and they need to be shaken out of their anger a little.

Of course, then there are the asshats.

[Enjis]

Oh, RecoveringKinkoid, you are SO right!
I can even hear the tone of your voice, and even see the set of your head, as you say this!
It really would head off the steamroller effect of a good rant before it could get started.

[Greenday]

The prices of everything we sell at the racetrack, foodwise, has gone up either $.25 or $.50. It's non-stop whining! "Why did YOU raise the prices?" "YOU want me to pay that much for a bottle of water/hot dog/etc.?" If I raised the prices, do you really think I'd still be making $40 a day? And I don't care whether or not you buy the stuff. You whining only proves to me you won't tip so stop wasting my time.

[WHShit]

This is one of my many pet peeves.

I get this all the time. My answer is always "I do not own the company, so it is not MY (insert object or policy that bastard customer is complaining about)"! This usually shuts them up, or makes them stammer. What else can they say, as it isn't my shop. I usually go on to tell them that if they have complaints, then they should call Head Office. They of course, always decline. Ugh!

[cinema guy]

I once had a woman who bought a bag of sweets and when I told her the price shouted, "THAT'S OUTRAGEOUS!" at me.

I replied, "I don't set the prices."

"That's no excuse!" She said.

She payed for her bag of sweets though.

[The Focus of Local Evil]

I get that all the time. "YOU people messed up my cable!" "Did you turn on your VCR?"

The Payoff? Those sweet three seconds of crow-eatin' silence.

[RecoveringKinkoid]

The bastard brother of this habit is when they say "you" when they know full well and good that they mean your co-worker. For instance:

"I gave you that information!"
"No, sir, you didn't. This is the first time we've spoken."
"Well, I gave it to HER over THERE! Why do I have to give it to you, now?"

Um....cuz we ain't the Borg, maybe? Cuz we ain't ants, bees, or anything else with a hive mind?

[AirHostess]

"Your airline is crap!"

Sigh.

Yeah lady, I really own the airline.

[greensinestro]

One of my favorite lines is when one of these morons will say "You keep billing me late fees for not paying my bill on time!" And I would just love to tell them, "That's right, Mr. Shit For Brains. I, not the company, am billing you this God-awful charge because you don't know how to pay your bill on time, and I just woke up this morning and decided to do this really mean thing to you to get you to pay your bill on time!"