Today this lady called in about a promotion she received regarding her credit card.
Since we're a promotional hotline, we have to verify the expiration date on the card, the address, and the last four numbers of the card holder's SSN.
When I asked her to verify the last four of her SSN, she totally ripped me a new one, or so she tried:
SC: "YOU SHOULD ALREADY HAVE THAT INFO!! I SHOULDN'T HAVE TO GIVE IT TO YOU!!"
Me: "Ma'am, I have to have you verify the correct info to make sure its you calling in and not someone else trying to get YOUR info."
SC: "WELL I'M NOT GIVING YOU MY SSN!"
Me: "Well, it begins with ***, can you please verify the last four?"
SC: "WELL YOU JUST TOLD EVERYONE ELSE SITTING NEXT TO YOU MY SSN!! I'M GOING TO CALL YOUR COMPANY AND COMPLAIN, AND THEN I'M GOING TO CLOSE MY ACCOUNT!!"
Me: "I'm sorry you feel that way, but this info is required for your own safety. Would you like the customer service-"
SC: "JUST FORGET IT!! I HOPE YOU HAVE A TERRIBLE WEEKEND!!"
Me: "Same to you!!!"
Man, what a bitch... I told my boss about this, and he got a pretty good laugh out of it.
Since we're a promotional hotline, we have to verify the expiration date on the card, the address, and the last four numbers of the card holder's SSN.
When I asked her to verify the last four of her SSN, she totally ripped me a new one, or so she tried:
SC: "YOU SHOULD ALREADY HAVE THAT INFO!! I SHOULDN'T HAVE TO GIVE IT TO YOU!!"
Me: "Ma'am, I have to have you verify the correct info to make sure its you calling in and not someone else trying to get YOUR info."
SC: "WELL I'M NOT GIVING YOU MY SSN!"
Me: "Well, it begins with ***, can you please verify the last four?"
SC: "WELL YOU JUST TOLD EVERYONE ELSE SITTING NEXT TO YOU MY SSN!! I'M GOING TO CALL YOUR COMPANY AND COMPLAIN, AND THEN I'M GOING TO CLOSE MY ACCOUNT!!"
Me: "I'm sorry you feel that way, but this info is required for your own safety. Would you like the customer service-"
SC: "JUST FORGET IT!! I HOPE YOU HAVE A TERRIBLE WEEKEND!!"
Me: "Same to you!!!"
Man, what a bitch... I told my boss about this, and he got a pretty good laugh out of it.
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