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Don't you just hate it when smug-ass, snobby bastards think they're above you?
I do. Especially when they try to 'scare' you with the 'I'm telling your manager!' routine.
I used to work at a well-known PC superstore. Which has the misfortune of being one of those shops constantly full of ignorant, fussy, smug customers. I used to work on the camera counter.
Now in this store, a price match is offered if the customer has seen the product cheaper elsewhere within 5 miles. If they claim (which they often do) 'But it's cheaper in Staples!!' (Why the fuck are you shopping HERE then if Staples is just across the road?), a staff member can phone the other store, confirm that the product is in fact cheaper, and if so, take money off. And everyone's happy.
Well, not ALL the time.
One day I was stood at my counter when this guy came up. You could tell by the look on his face that he was going to be trouble. Kind of snooty-looking. Some sucky customers just have 'those faces'.
SC: 'Hello. I'm looking at your projectors and I'd like that one [*points to a £500 projector on display*]. But I've seen it on the internet for £350 and so I'd like you to do a price match.'
Me: 'Um, I'm sorry, we can only do price matches in stores. Within 5 miles. Unfortunately we don't offer internet price-matches.'
SC: 'Then why not? If it's cheaper elsewhere, then I should have it at the lowest price.'
Me: 'Not necessarily. Internet prices are often extremely low. If we offered internet price matches we'd lose a LOT of money. I can't just give you £150 off a projector.'
After politely explaining why it's just completely impossible for a shop to offer internet price-matches, he just looked down at my name badge, smirked, and said slowly...
SC: 'I'd like to have a word with your manager.'
Me: 'Certainly.'
By now I was irate as I cannot ABIDE people thinking that they are above store assistants (especially the business customers. 'But I am a BUSINESS CUSTOMER! you MUST bow down at my feet!') but I managed to smile at him theatrically until my manager came out.
I stood by them the whole time and my manager said the exact same thing (no) and explained exactly how I did why we cannot just give people £150 off items just because it's cheaper online.
I made sure to grin and wave at him as he left angrily.
Seriously. If it's cheaper online...BUY IT ONLINE!
I do. Especially when they try to 'scare' you with the 'I'm telling your manager!' routine.
I used to work at a well-known PC superstore. Which has the misfortune of being one of those shops constantly full of ignorant, fussy, smug customers. I used to work on the camera counter.
Now in this store, a price match is offered if the customer has seen the product cheaper elsewhere within 5 miles. If they claim (which they often do) 'But it's cheaper in Staples!!' (Why the fuck are you shopping HERE then if Staples is just across the road?), a staff member can phone the other store, confirm that the product is in fact cheaper, and if so, take money off. And everyone's happy.
Well, not ALL the time.
One day I was stood at my counter when this guy came up. You could tell by the look on his face that he was going to be trouble. Kind of snooty-looking. Some sucky customers just have 'those faces'.
SC: 'Hello. I'm looking at your projectors and I'd like that one [*points to a £500 projector on display*]. But I've seen it on the internet for £350 and so I'd like you to do a price match.'
Me: 'Um, I'm sorry, we can only do price matches in stores. Within 5 miles. Unfortunately we don't offer internet price-matches.'
SC: 'Then why not? If it's cheaper elsewhere, then I should have it at the lowest price.'
Me: 'Not necessarily. Internet prices are often extremely low. If we offered internet price matches we'd lose a LOT of money. I can't just give you £150 off a projector.'
After politely explaining why it's just completely impossible for a shop to offer internet price-matches, he just looked down at my name badge, smirked, and said slowly...
SC: 'I'd like to have a word with your manager.'
Me: 'Certainly.'
By now I was irate as I cannot ABIDE people thinking that they are above store assistants (especially the business customers. 'But I am a BUSINESS CUSTOMER! you MUST bow down at my feet!') but I managed to smile at him theatrically until my manager came out.
I stood by them the whole time and my manager said the exact same thing (no) and explained exactly how I did why we cannot just give people £150 off items just because it's cheaper online.
I made sure to grin and wave at him as he left angrily.
Seriously. If it's cheaper online...BUY IT ONLINE!
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