Quoth BusBus
Where I work now, we used to have a number here that had almost the same number as a local bank. When you pushed a button one too many times, you called us instead. When I first started working here, I answered the phone with a standard script that has nothing to do with a bank, and she started off with "Yes, my account number is blah blah blah" and me, being a newb, started writing it down as she continues "and can you look up something in my account for me?" That's when I realized that she had called the wrong number, but now I had her account number. All I needed was her first and last name, telephone number, home address, social, and mother's maiden name. I just politely told her that she called the wrong number and that this was indeed not the bank.
"But could you look up my account anyway?"
No. This isn't the bank.
"Wait, isn't this xxx-xxxx?
No. It's not. You hit the x button one too many times. Hang up and try again.
"Oh, ok." Click.
Wow lady. Way to listen.
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