There's an old man from a foreign land who always tries to pull false price matches when he comes in. I used to let him get away with it more, because I felt sorry for him because he walks everywhere, is elderly, and is on food stamps. There's also a significant language barrier. He knows a little English, but very little, and no Spanish, so no one at the store can talk to him in his native language, so for a while it was just easier to give him what he wanted as he was getting cheap things anyway. He was also really nice to everyone and would say thank you a lot. I've gotten a little tougher on him and I don't let him have everything he wants anymore, although I'll try to help him get whatever is legitimate. I didn't want to get in trouble for letting him get away with the false ones.
He came to my register today, he got every price match he wanted except for one. There's a little sign at the top of the register that says we have a maximum fee of three dollars for check cashing. He pointed to the sign and said it was a coupon and he wanted three dollars off of his bill. I told him it wasn't a coupon but that's how much it COSTS to get a check cashed. I had to explain this two or three times before he gave up trying to argue me into taking an extra three dollars off of his total. This wasn't a language barrier problem, he knew better than that. He just loves to haggle.
After I got him taken care of, he went to the side and read his receipt over and over, and the next thing I knew he was at the customer service desk, talking to the employee there. He claimed I had double charged him. He had bought three frozen bags of corn, and three of something else (I don't remember what). The person over there looked over the receipt and informed him several times that he hadn't been double charged at all. He was charged for exactly what he had gotten and nothing more.
When I found out he had done this I felt a little betrayed. After all the (inexpensive) deals I did cut him in the past because I felt sorry for him, he shouldn't have gone and tried to get me in trouble just to save a couple of more bucks.
He came to my register today, he got every price match he wanted except for one. There's a little sign at the top of the register that says we have a maximum fee of three dollars for check cashing. He pointed to the sign and said it was a coupon and he wanted three dollars off of his bill. I told him it wasn't a coupon but that's how much it COSTS to get a check cashed. I had to explain this two or three times before he gave up trying to argue me into taking an extra three dollars off of his total. This wasn't a language barrier problem, he knew better than that. He just loves to haggle.
After I got him taken care of, he went to the side and read his receipt over and over, and the next thing I knew he was at the customer service desk, talking to the employee there. He claimed I had double charged him. He had bought three frozen bags of corn, and three of something else (I don't remember what). The person over there looked over the receipt and informed him several times that he hadn't been double charged at all. He was charged for exactly what he had gotten and nothing more.
When I found out he had done this I felt a little betrayed. After all the (inexpensive) deals I did cut him in the past because I felt sorry for him, he shouldn't have gone and tried to get me in trouble just to save a couple of more bucks.
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