Drive up Teller Woes

[Ber924]

I so feel your pain on the "Staring down" part..

[Starlord]

What do you mean I'm overdrawn? I still have checks left.

[csdrone]

SC's are fun! The big red button that says Send is beyond some folks.

Me: "I need ID to give cash back (duh)"
SC: Grumbles and sits there. So do I. Then BUZZ! "Where's Mah Money?"
Me: Where's your ID?
SC: "It in da tube!"
Me (thinking) yeah and my nonexistent psychic powers will tell me that how? Does the BIG RED SEND Button not work? "I don't have the tube. As soon as you send it I can get your money!"

[MoonChild2007]

Another darn stare down. I was cashing a check and this woman was just staring at me for like 5 minutes. But it wasn't until AFTER I cashed the check that she says, "I don't have a deposit slip". Believe me, I had on the speaker on the whole time I was helping her. I can't stand people just staring at me and not saying a darn word until its too late. Its really stupid.

[icinii]

I hate working the drive up. Probably half of the customers are unprepared, even after waiting in a 5 minute line. The least a customer could do is prepare the transaction while waiting, especially when they have all of the necessary tickets/checks/pen/etc. I don't understand why they have to wait to be in front of me to write out their check to cash.

At the bank where I am employed, you can only print a balance receipt during the transaction. You can't print it before and you can't print it after. Therefore, I get extremely annoyed with customers who ask for a balance AFTER I have completed the transaction. It isn't necessarily their fault, as they might not know this fact. But many of them do, and it is frustrating, and perhaps unprofessional, to have to hand-write a balance on a piece of scrap paper.

[Andara Bledin]

At the bank where I am employed, you can only print a balance receipt during the transaction. You can't print it before and you can't print it after. Therefore, I get extremely annoyed with customers who ask for a balance AFTER I have completed the transaction. It isn't necessarily their fault, as they might not know this fact. But many of them do, and it is frustrating, and perhaps unprofessional, to have to hand-write a balance on a piece of scrap paper.

Because people (in aggregate) are stupid, I would head them off at the pass, and ask them, while doing the transaction, if they also wanted a balance check.

^-.-^

[greensinestro]

Because people (in aggregate) are stupid, I would head them off at the pass, and ask them, while doing the transaction, if they also wanted a balance check.

^-.-^

The teller machines at my bank also ask you this, but it would cost $1 to get that first. Great deterrant to get people to have their shit together or pay the price.

[crawlspace]

I'm never sure if I'm supposed to hold in the call button while i talk, or if pressing it alerts the teller to turn on an intercom. I don't know exactly what happens when I push that little red button.

[MoonChild2007]

I'm never sure if I'm supposed to hold in the call button while i talk, or if pressing it alerts the teller to turn on an intercom. I don't know exactly what happens when I push that little red button.

Well, with our drive up, customers will click on the call button and on my side the little bell would go off and I will push the button to listen. However, I HATE it when customers will push the call button while I am helping another customer. Especially if all they want is a damn lollipop for their kids!

[Byronthebanker]

DON"T HOLD THE BUTTON!

I cover 14 branches, 11 with drive ups. With our older setups, the button causes an electric beep on the inside, and lights up a light that will be on until the intercom is turned on. The beep lasts as long as you have the button held in - and having the button in overrides the circuit for the speaker system itself, so we'd see your lips move, but only hear beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep the whole time you are talking (Kinda like if they played Eddie Murphy on network TV).

Some of the newer branches though, pushing the button just causes a bell to ring, once per push, regardless how long . .then there is 1 branch that we added a drive-up lane, so 1-3 have beeps and lane 4 has a bell.