I just started my new job at the front desk of a local gym on Monday. So far I LOVE this new job. My co-workers are amazing and through their help I am just about completely trained and ready to be on my own next week. The customers are great too, with the exception of this one earlier today.
To enter the gym, you must have three things:
1. Gym membership card
2. Photo ID
3. Towel
We generally do not deny entrance into the gym if somebody doesn't have one of these items, though we do give a polite reminder, and note the account so we can track patterns of rule breakage on a particular customer. That being said, we are more than happy to photo copy drivers licenses, and put them in these nifty little plastic sleeves we have that can hold both the membership card and a photocopied ID card. Having this done makes the process very simple thereafter for the customer and makes checking into the gym a 3-second process.
So today I'm answering phones, checking in, entering info in the computer, etc. like normal when an African American woman (it's important to note the race) comes in, and tosses me her membership card.
Me: *looks at name on membership card* "Do you have photo ID with you today, Rosa?" (name changed)
She shows me her ID. "Thank you, Rosa" I reply as I hand her back her membership card.
As she stalks off she says "I guess you check some IDs and not others, huh?"
Me:
It bothers me that she implied that i'm a racist.
I didn't have to ask for the IDs of the three white women who checked in before her because all three had their cards and photo IDs already in their sleeves. Some people actually UNDERSTAND the process, and want to make it easier on THEMSELVES.
When I had a free moment I researched her account notes and saw that she has a history of either not or not wanting to provide I.D. Too many of these and we can refuse service. I plan to bring this to the OM if she pulls that crud again.
The kicker of all this? When I asked for photo ID from her, she actually had it ready, in her other hand, down by her waist. Had she just shown me both from the get go, she would have been on her merry way. I'm thoroughly convinced she was looking for a fight.
A couple hours after this gem, another one unfortunately crosses my path.
Me: "Hi ma'am. Do we have some photo I.D. today?"
Woman: *huffing as she pulls out her wallet* I've been coming to this gym since 1997! They never ask me for I.D.! Jane always lets me through without it!"
Me: *nonchalantly as I scan her card in* "Sorry, I'm not Jane."
Woman: *shakes head and walks away*
Whatever. Nobody is above the rules when I'm working. It's my territory during my shift
To enter the gym, you must have three things:
1. Gym membership card
2. Photo ID
3. Towel
We generally do not deny entrance into the gym if somebody doesn't have one of these items, though we do give a polite reminder, and note the account so we can track patterns of rule breakage on a particular customer. That being said, we are more than happy to photo copy drivers licenses, and put them in these nifty little plastic sleeves we have that can hold both the membership card and a photocopied ID card. Having this done makes the process very simple thereafter for the customer and makes checking into the gym a 3-second process.
So today I'm answering phones, checking in, entering info in the computer, etc. like normal when an African American woman (it's important to note the race) comes in, and tosses me her membership card.
Me: *looks at name on membership card* "Do you have photo ID with you today, Rosa?" (name changed)
She shows me her ID. "Thank you, Rosa" I reply as I hand her back her membership card.
As she stalks off she says "I guess you check some IDs and not others, huh?"
Me:
It bothers me that she implied that i'm a racist.
I didn't have to ask for the IDs of the three white women who checked in before her because all three had their cards and photo IDs already in their sleeves. Some people actually UNDERSTAND the process, and want to make it easier on THEMSELVES.
When I had a free moment I researched her account notes and saw that she has a history of either not or not wanting to provide I.D. Too many of these and we can refuse service. I plan to bring this to the OM if she pulls that crud again.
The kicker of all this? When I asked for photo ID from her, she actually had it ready, in her other hand, down by her waist. Had she just shown me both from the get go, she would have been on her merry way. I'm thoroughly convinced she was looking for a fight.
A couple hours after this gem, another one unfortunately crosses my path.
Me: "Hi ma'am. Do we have some photo I.D. today?"
Woman: *huffing as she pulls out her wallet* I've been coming to this gym since 1997! They never ask me for I.D.! Jane always lets me through without it!"
Me: *nonchalantly as I scan her card in* "Sorry, I'm not Jane."
Woman: *shakes head and walks away*
Whatever. Nobody is above the rules when I'm working. It's my territory during my shift
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