Whenever you hear of a customer that apologizes for a problem without escalating it, or a customer that chews out the person being sucky, or a customer defending a clerk, or a customer who gets bad news and trusts the expert and accepts the prognosis...
Those are the customers that are one of us, at least in spirit.
^-.-^
Those are the customers that are one of us, at least in spirit.
^-.-^
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