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This happend a few days ago but this is my first chance to post it. At my gas station we have a propane exchange program. All it is is you bring in an empty tank, give me money, and I give you a full tank. Or, if you have no exchange you can buy a tank (a lot more money). Simple, but we've had a few staff screw this up and a few people have walked out with more more money in thier pocket then they should have had.
Anyway, a man came in with gas, wanted smokes, etc. He then asked me if I would ring him in for an exchange.
Me: "Alright, your tank is in your van then?"
Him: "No, it's at home"
Huh? I'm not going to charge you for something you can't participate in. And if it's a scam of some sort, i'm not having any part of it.
Me: "I'm sorry sir, we need the tank here now to do the exchange"
Him: "No you don't, just charge me and I will come back with my tank and I will take my new one"
Now, I know it seems like he has a point, we could just chage him, but what if I wasn't here when he comes back? Or he forget's his recipt? Or, because he was paying with credit card, he never comes back, and contestes the charge on his card? The last time we lost money was when a staff member refunded an exchange to a man who claimed to buy a tank earlier, and he now wanted to give us his old tank and get the money back. He had no recipt, but the guy did it anyway. So we don't fool around with the system
I told him no, no and more no, a word I love telling customers. He got mad and madder, and threw his cards at me for his gas and other stuff. He then says, and i quote "That's such a dumb rule, i'll just be giving you my money, I AM NEVER COMING BACK HERE AGAIN"
I told him to have a good day, drive safe, etc. I kill em' with kindness.
Flash forward 2 hours, guess who is standing at my till, head down, arms accross his chest.
Me: "Can I help you?"
Him: "I need a propane exchange, it's in my van"
Me: "I know, that's $25.47 please"
He then gave me his card and his points card. Unfortunatly, this set off anotehjr argument. I explained to him that in order to collect, you need a to meet a required fuel purchase, which is gas, or diesel. Yes, propane is a fuel, but we don't sell it as car fuel, so it dosen't qualify. Now, he is mad at me again for not being able to collect, and this is why he wished he could pay earlier with his gas. Blah blah blah. I ring him in, and go outside with him to get his new tank, and he says, and again, I quote " This was such a waste of time, i can't believe how much trouble this was just for a propane tank, I'M NEVER COMING HERE AGAIN"
I couden't believe he would say it again! Dude, you already ate your words once to me, do you want to cram them in your mouth again?
Just as he was leaving I added to my good-bye speech "Hope to see you soon!" Hahahaha, i'm such an ass
Anyway, a man came in with gas, wanted smokes, etc. He then asked me if I would ring him in for an exchange.
Me: "Alright, your tank is in your van then?"
Him: "No, it's at home"
Huh? I'm not going to charge you for something you can't participate in. And if it's a scam of some sort, i'm not having any part of it.
Me: "I'm sorry sir, we need the tank here now to do the exchange"
Him: "No you don't, just charge me and I will come back with my tank and I will take my new one"
Now, I know it seems like he has a point, we could just chage him, but what if I wasn't here when he comes back? Or he forget's his recipt? Or, because he was paying with credit card, he never comes back, and contestes the charge on his card? The last time we lost money was when a staff member refunded an exchange to a man who claimed to buy a tank earlier, and he now wanted to give us his old tank and get the money back. He had no recipt, but the guy did it anyway. So we don't fool around with the system
I told him no, no and more no, a word I love telling customers. He got mad and madder, and threw his cards at me for his gas and other stuff. He then says, and i quote "That's such a dumb rule, i'll just be giving you my money, I AM NEVER COMING BACK HERE AGAIN"
I told him to have a good day, drive safe, etc. I kill em' with kindness.
Flash forward 2 hours, guess who is standing at my till, head down, arms accross his chest.
Me: "Can I help you?"
Him: "I need a propane exchange, it's in my van"
Me: "I know, that's $25.47 please"
He then gave me his card and his points card. Unfortunatly, this set off anotehjr argument. I explained to him that in order to collect, you need a to meet a required fuel purchase, which is gas, or diesel. Yes, propane is a fuel, but we don't sell it as car fuel, so it dosen't qualify. Now, he is mad at me again for not being able to collect, and this is why he wished he could pay earlier with his gas. Blah blah blah. I ring him in, and go outside with him to get his new tank, and he says, and again, I quote " This was such a waste of time, i can't believe how much trouble this was just for a propane tank, I'M NEVER COMING HERE AGAIN"
I couden't believe he would say it again! Dude, you already ate your words once to me, do you want to cram them in your mouth again?
Just as he was leaving I added to my good-bye speech "Hope to see you soon!" Hahahaha, i'm such an ass
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