Complaining to other customers...

[0oAmericanGirl]

We had a customer come in for a test and forget to bring her doctor's orders, photo id, and her insurance. Her doctor's office dosen't open until 10 and she signed in at 8:30. She wasn't very angry with us and seemed to understand that the situation was her fault.. or so it seemed.

Eventually I had other customers asking why we called them infront of her, all I could say to them was " It's a different situation and we're working on it". I went out to call another customer who refused to be seen ahead of this woman. She demanded that we treat this woman fair since she had been there for over an hour. All the customers in our waiting area were staring at me as if I were the one here at fault. I breifly said that we are working on her paperwork and she'll be called back when we can register her. After that I slipped around the back door and watched what she was doing: She was sitting in the corner, acting as if she were going to die, and talking to anyone who would listen. It wasn't until I called back another customer that I heard exactly what was going on. She was telling everyone that we had forgotten about her and how she was seriously ill and was concidering going to the ER because she wasn't being treated here... (kind of sounds like somthing in the news now). The customer who was telling me about this worked in a doctor's office and said to me "bet she forgot her orders, our patients do it all the time".. I just smiled and sent her on her way, she knew the truth.

When our "deathly ill" customer came back, she was perky and alert.. definately not the dying person in our waiting area.

[Sliceanddice]

omg... i cant believe anyone believed her....
Such a drama queen bitch...

[mischugenah]

omg... i cant believe anyone believed her....
Such a drama queen bitch...

With all of the 'medical people are evil lazy screwups' stuff you see on the news? Of course they believed her!

[Becks]

With all of the 'medical people are evil lazy screwups' stuff you see on the news? Of course they believed her!

And that's just sad. I wonder if she's ever made a habit of finding body parts/syringes and/or animals in her food in the past.

[RammsteinGirl]

Wow, that woman was an attention whore for sure. It was HER damn fault she had to wait because she came so unprepared.. Whiskey Tango Foxtrot (LOL) is wrong with people not bringing their ID's and other necessary documents with them when they go out? I NEVER leave the house without my ID.. even if I'm not driving somewhere, what if something happens to me and I can't talk and they need to identify who I am? But I guess people don't think about things like that..

[Banrion]

I'm sorry it's my fault. You see at my last doctor's appointment, they really did forget about me, and I sat quietly in the waiting room for about 2 1/2 hours before one of the nurses asked why I was there. As it turned out, there was a slight emergency right before my 11:30am appointment, and once that was over everyone went to lunch and forgot I was there. No biggie though, got my exam and went home.

The point is that for every action, there is and equal and opposite reaction. Therefore, by me sitting quietly waiting for my doctor, caused someone in the universe to behave exactly oppositely in the same situation.

I'm sorry! Forgive me?

[April]

I'm sorry it's my fault. You see at my last doctor's appointment, they really did forget about me, and I sat quietly in the waiting room for about 2 1/2 hours before one of the nurses asked why I was there. As it turned out, there was a slight emergency right before my 11:30am appointment, and once that was over everyone went to lunch and forgot I was there. ?

wow you are 10 times more patient than I am. I would have give it 45-60 minutes before I said something

[greensinestro]

omg... i cant believe anyone believed her....
Such a drama queen bitch...

Anyone heard the story of "The woman who cried wolf"?

[aurelemsrealm]

Whiskey Tango Foxtrot (LOL) is wrong with people not bringing their ID's and other necessary documents with them when they go out?

I know! What's up with that? That just drives me nuts when someone throws a hissy because I card them for beer or cigarettes, and they don't have their ID. First of all, it's not my fault you aren't responsible enough to carry your ID. Don't take it out on me! Second, why the hell are you driving without a valid license? I can always call a cop to come resolve the issue if you don't knock it off with your attitude problem. Then, you can explain to the nice police officer where your license is. Third, how hard is it to carry ID, anyway? I've carried a wallet everyday of my life since I got my driver's license after I turned 16. I just don't leave home without it.

Honestly, I just don't understand people not preparing themselves for being out in public settings which will require money or some method of payment, or some kind of information for documentation purposes.

Sorry, I had a moment there thinking about all of my favorite SCs.

[aurelemsrealm]

Their lack of planning does not constitute our emergency.

[Rolling Star]

I've had to wait on people in the doctor's office because they weren't prepared. They'll go and fish around in their bags for whatever they need and hold everyone up.. it really makes me mad.

[Kogarashi]

I had to card someone for cigarettes once who had left their ID at home. I politely told her I couldn't sell her the cigarettes without her ID, when what I really wanted to ask was, "Why the crap did you go shopping for an age-restricted item without your ID in the first place? I don't care if live 'just over there' and walked here, you should still have your ID on you for something like that!"

[Banrion]

wow you are 10 times more patient than I am. I would have give it 45-60 minutes before I said something

I was reading, didn't really realize how long I'd been there. Had nothing else to do that day.

[Dips]

I'm just enough of a passive-agressive bitch to call the woman's bluff.

Other patient: I insist that you let that woman go ahead of me. She's been here over an hour!

Me: I can't discuss another patient, but I assure you she is being taken care of.

Other patient: But she needs medical care right away!

Me: [jumping up] What?! Is it an emergency?

Me: [Run to the waiting room and loudly address the attention whore] Ma'am! Somebody told me you were having a medical emergency! Say the word and I can call patient transport to escort you to the ER immediately.

Dollars to donuts she'd back down very quickly and stop whining to other patients for fear of a repeat performance. Even is she doesn't back down, calling for transport to the ER is an entirely legitimate response on the part of someone like me who doesn't have the medical training to determine if an emergency is real.

The great thing is I look nothing but helpful and am providing the type of service anyone who legitimtely gets ill in the waiting room would get. The public humiliation of the SC would simply be an added bonus.

[Boo505]

I had to card someone for cigarettes once who had left their ID at home. I politely told her I couldn't sell her the cigarettes without her ID, when what I really wanted to ask was, "Why the crap did you go shopping for an age-restricted item without your ID in the first place? I don't care if live 'just over there' and walked here, you should still have your ID on you for something like that!"

It also irkes me, because there is a huge fine if you sell to a minor. When I worked at a place that sold cigs, I told people point blank that I don't care if they are of age, unless they can prove it, I can't sell it. When they balk, I usually point out I worked for minimum wage and couldn't afford the $50,000 fine.