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This guy called with a question about improvents in an update he was thinking of buying. Since he hadn't bought anything since 1999, there was quite a list.
Luckily we have a web page that has every improvement made starting with the most recent version and going back. I tried to help him navigate to it...
Me: We actually have a page on our site..
Him: Yeah. I'm on your site. I can't find it.
Me: If you go to the home page and click...
Him: I clicked on Products and couldn't find it.
Me: Just click on the "[Product Name] is now shipping" link and then...
Him: Nope. Not here. I'm looking under the "More Info" link. Wait it's not there. Uh. I don't see it.
OK. Fine. The idiot wasn't planning to let me talk, so I just stopped. He's paying for the phone call anyway; it costs me nothing to just let him steer himself into oblivion while I take care of some emails I need to answer. I stayed completely silent while he jabbered away.
It worked. Eventually he realized I wasn't playing whatever game he was trying to engage me in.
Him: Maybe we need to start over.
Me: OK. Are you on the home page?
Him: Yes.
Me: Click the "[Product Name] is now shipping" link.
Him: Yup.
Me: Do you see the "What's new?" link?
Him: Yes. Is that what I want?
Me: Yes. Now scroll down and you'll see a link to the product history. That has everything you need.
Him: That's just what I needed! Thanks!
Me: You're welcome.
Sometime they can be taught without even realizing they're learning.
Luckily we have a web page that has every improvement made starting with the most recent version and going back. I tried to help him navigate to it...
Me: We actually have a page on our site..
Him: Yeah. I'm on your site. I can't find it.
Me: If you go to the home page and click...
Him: I clicked on Products and couldn't find it.
Me: Just click on the "[Product Name] is now shipping" link and then...
Him: Nope. Not here. I'm looking under the "More Info" link. Wait it's not there. Uh. I don't see it.
OK. Fine. The idiot wasn't planning to let me talk, so I just stopped. He's paying for the phone call anyway; it costs me nothing to just let him steer himself into oblivion while I take care of some emails I need to answer. I stayed completely silent while he jabbered away.
It worked. Eventually he realized I wasn't playing whatever game he was trying to engage me in.
Him: Maybe we need to start over.
Me: OK. Are you on the home page?
Him: Yes.
Me: Click the "[Product Name] is now shipping" link.
Him: Yup.
Me: Do you see the "What's new?" link?
Him: Yes. Is that what I want?
Me: Yes. Now scroll down and you'll see a link to the product history. That has everything you need.
Him: That's just what I needed! Thanks!
Me: You're welcome.
Sometime they can be taught without even realizing they're learning.
Good job! I've never known anyone to stop talking long enough to hear what I had to tell them once they got started!
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