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  • #1

    Talk about stupid...

    My SL came and got me this evening and informed me that some guy had just called her a bitch and then demanded to talk to someone higher than her...
    Basically, he rented a movie- didn't like it- wanted a different movie. He was told no, thus, she was a bitch.

    Okay, so as you can imagine this didn't fly wth me... Bitch? No, not yet...

    I walked up to the counter, leveled a glare and didn't give him a chance to say anything, "We do same title exchange ONLY."

    Him: "I drove all the way ba..."
    Me: "Same. Title. Only."

    Eyes locked glaring.

    Him: "But I..."
    Me: "Same. Title. Only."

    Him: *throws card on counter* "I'm never shopping here again!"
    Me: "Okay. Have a nice evening."

    Seriously, did he actually think I was going to give him a bunch of free shit after calling one of my employees a bitch? (Yes, I know he did- rhetorical question.)
    "I don't want any part of your crazy cult! I'm already a member of the public library and that's good enough for me, thanks!"

    ~TechSmith 314
    HellGate: London
    Tags: None
  • #2

    Oh, I woulda loved to see that! Sorry Mr. SC, but DENIED!
    Ba'al: I'm a god. Gods are all-knowing.

    http://unrelatedcaptions.com/45147

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    • #3
      NA, you have my
      "I can tell her you're all tied up in the projection room." Sunset Boulevard.

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      • #4
        You're my hero, you know that? I wish I had the guts to stand up to someone like that.
        "I used to be Snow White... but I drifted."~Mae West

        Comment

        • #5
          Good! Any customer who gets abusive with the employee deserves the boot right then and there.
          The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

          Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

          Comment

          • #6
            Thanks.

            It's funny, I get called names and it just doesn't bother me anymore. My co- workers get called names and it ticks me off. I'm weird I guess.

            I think the thing with her is that she's young (late teens) and cute and the guy probably figured she'd be easy to bully. He probably realized his plan was starting to backfire when she didn't burst into tears. Then again if she had been in tears I wouldn't have been nearly as nice as I was. I'd have punted him across the parking lot.
            "I don't want any part of your crazy cult! I'm already a member of the public library and that's good enough for me, thanks!"

            ~TechSmith 314
            HellGate: London

            Comment

            • #7
              We get that 'same title only' problem at my store. It's FEDERAL LAW that all digital media returned open--DVDs, CDs, games on CDs--can only be exchanged for the same title. (At least, that's how it was explained to me.) It's printed under the item on every receipt, "same item only if open". The return policy states items must be "new and unused", and open counts as used. The ONLY exception we will make is to exchange games for a different system...say, XBox360 to PS2, or XBox, or something. Or switch a movie between full screen, widescreen, or HD. Assuming the title exists in the new format.
              • I don't care if you think the movie/game/CD sucked.
              • I don't care if you meant to get "Tokyo Drift" instead of "2 Fast 2 Furious". It's not the same movie, I can't make the exchange.
              • I don't care if it was a movie you already owned. Seriously, why'd you open it then?
              • I don't care if your child tore into it before you could determine it was an inappropriate game. Well...maybe I sympathize a little, but I still don't care enough to do anything about it.
              • I don't care if we're out of stock at the moment. Take it to a different store in the area (heck, I can give you a list of which ones have it), or wait until we do.


              I'm not making an exception. Period. If you're polite, keep your cool, and have a DAMN good reason (say, the DVD was defective and none of our stores within 30 miles have it), MAYBE the supervisor will ok it, but I've only ever seen that happen TWICE in the entire time I've worked at the store. If you rant, rave, and throw the case at me, you're going to be escorted out by security. (N LOVES tossing people out when he gets the chance, too, so it won't be fun.)
              It's little things that make the difference between 'enjoyable', 'tolerable', and 'gimme a spoon, I'm digging an escape tunnel'.

              Comment

              • #8
                Damn, I've rented SO many movies that I just hate or that I found boring as hell. (First Born comes to mind) It never occured to me to even think someone will exchange it for something else.

                Comment

                • #9
                  Quoth April View Post
                  It never occured to me to even think someone will exchange it for something else.
                  That's because they won't.
                  The difference is you are smart enough to know that.
                  "I don't want any part of your crazy cult! I'm already a member of the public library and that's good enough for me, thanks!"

                  ~TechSmith 314
                  HellGate: London

                  Comment

                  • #10
                    You can't fix stupid

                    I used to be a deputy sheriff, and sort of specialized in DUI drivers. You would be amazed the number of people who couldn't hit the ground with their hat in three tries, want you to give them a break or a warning! When you call for a tow truck, they flip out and want you to lock up their car and leave it sit where it is. In Arizona, if you take someone out of their vehicle, you are responsible for the vehicle. I would tell them i couldn't afford to fix my own vehicle, I sure wasn't going to pay to repair theirs when it was vandalized. The worst though, was when you put the cuffs on them and told them they were under arrest for Driving Under the Influence. Number 1, I had no discreetion, it was our department's policy that if you were put in the rear seat, you were securely handcuffed. Then they look at you wistfully and say, you are treating my like a criminal. I looked them in the eye and tell them, "You have committed a criminal act, and people who commit criminal acts are, by definition, criminals." As Ron White says, "You can't fix stupid."

                    Comment

                    • #11
                      Quoth April View Post
                      Damn, I've rented SO many movies that I just hate or that I found boring as hell. (First Born comes to mind) It never occured to me to even think someone will exchange it for something else.
                      We actually had people at the movie theatre come up and say "That movie sucked. Gimme my money back. Now." They took it all the way to the manager. They took it to the manager who had less than 3 years before been in my very position. Who also had a son at about the gimme age.

                      The conversation went something like this:
                      SC: I want a refund, that movie was horrible.
                      M: Was it in focus?
                      SC: umm, yes.
                      M: Was it framed correctly?
                      SC: yeah
                      M: Did the film break, the lights come on, or was anyone unduely loud during the show?
                      SC: No...
                      M: Then I'm sorry, you don't get a refund. We guarantee the movie will be presented correctly and completely. We don't guarantee you'll like it. That's your problem. Have a good day.

                      She rocked on that occassion.
                      Ba'al: I'm a god. Gods are all-knowing.

                      http://unrelatedcaptions.com/45147

                      Comment

                      • #12
                        Quoth Starlord View Post
                        ...they look at you wistfully and say, you are treating me like a criminal. I looked them in the eye and tell them, "You have committed a criminal act, and people who commit criminal acts are, by definition, criminals." As Ron White says, "You can't fix stupid."


                        My god are people really that self-absorbed?!!! That behavior is not like being caught smoking in a nonsmoking place, or jaywalking or something. Driving drunk can kill people!!! Ok, yes, I DO realize some people are that self absorbed.

                        My ex-bf was from London. When he was 17, his ENTIRE FAMILY was killed in Ireland by a drunk driver. The drunk walked away from the accident with scratches, and protested vehemently when he was taken into custody that it 'wasn't fair'. Why is it that so many people think that the laws apply to everybody but them?
                        Because as we all know, on the Internet all men are men, all women are men and all children are FBI agents.

                        Comment

                        • #13
                          Quoth Broomjockey View Post
                          We actually had people at the movie theatre come up and say "That movie sucked. Gimme my money back. Now."
                          I had someone like that last night. They were two very polite ladies who said that the movie was awful , and asked to see another. I had never had that request, so I didn't know whether it was allowed. My manager was close by and she suprised me by saying okay. The ladies, explained that they had been in Captivity and it involved a high level of gore and mutilation, beyond what they normally enjoy. We swapped their tickets for Shrek 3 ones and they were very thankful and happy customers.
                          "I can tell her you're all tied up in the projection room." Sunset Boulevard.

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                          • #14
                            When people are nice about their requests you're more inclined to help them I'm sure.

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                            • #15
                              True. I was still pretty suprised that anyone asked to change a movie because they didn't like it.
                              "I can tell her you're all tied up in the projection room." Sunset Boulevard.

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