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In order to free up space to add 6 HD channels to the areas that weren't getting all the ones being offered, CMT (Country Music TV) was moved from standard cable to digital. Analog channels take up more bandwidth space than digital or HD channels, so moving them is the best way to add channels without having to take any away.
Cue the outraged old folks who just have standard cable. What threw me is that our coverage area includes the panhandle of West Virginia and the more rural parts of PA so I was expecting angry rednecks calling in but so far I haven't heard any. It's all been gray-hairs who apparently spend $50 a month on cable just for CMT.
The calls have broken down in 4 categories:
1. The "Where'd It Go?" group who were just puzzled at the blank spot where the channel used to be and apparently can't figure out how to use the on screen guide that shows the channel listings.
2. The "I WANT A REFUND" group who demand reimbursement for losing a channel since we didn't add one to replace it. Pointing out their cable bill is not set on a per channel basis only infuriates them.
3. The "I Know Why You Guys Did This" group. They've figured out that it was all part of our great plan to fleece customers out of more money by making them subscribe to a digital tier. Blast! The jig is up, the Moron Bureau of Investigations is on to us! Of course trying to explain the real reason (saving bandwidth) is met with tongue-cluckery and dismissive uh-huh's since they know the TRUTH and won't give a moment's consideration to your obvious attempt to keep the scam going.
4. The "No One Told Me" group who demand to know why no one informed them of these changes being made. One guy, after being told there was a notice included in his last bill (FCC law, any channel changes get a 30 day notice), got all huffy and snorted "WELL I GUESS FROM NOW ON I NEED TO GO OVER MY BILL LINE BY LINE"
Wow, actually looking at a bill rather than blindly paying it, what a concept.
Oh yeah, all of them are also going to dish over this too. Such an outrage you see.
Cue the outraged old folks who just have standard cable. What threw me is that our coverage area includes the panhandle of West Virginia and the more rural parts of PA so I was expecting angry rednecks calling in but so far I haven't heard any. It's all been gray-hairs who apparently spend $50 a month on cable just for CMT.
The calls have broken down in 4 categories:
1. The "Where'd It Go?" group who were just puzzled at the blank spot where the channel used to be and apparently can't figure out how to use the on screen guide that shows the channel listings.
2. The "I WANT A REFUND" group who demand reimbursement for losing a channel since we didn't add one to replace it. Pointing out their cable bill is not set on a per channel basis only infuriates them.
3. The "I Know Why You Guys Did This" group. They've figured out that it was all part of our great plan to fleece customers out of more money by making them subscribe to a digital tier. Blast! The jig is up, the Moron Bureau of Investigations is on to us! Of course trying to explain the real reason (saving bandwidth) is met with tongue-cluckery and dismissive uh-huh's since they know the TRUTH and won't give a moment's consideration to your obvious attempt to keep the scam going.
4. The "No One Told Me" group who demand to know why no one informed them of these changes being made. One guy, after being told there was a notice included in his last bill (FCC law, any channel changes get a 30 day notice), got all huffy and snorted "WELL I GUESS FROM NOW ON I NEED TO GO OVER MY BILL LINE BY LINE"
Wow, actually looking at a bill rather than blindly paying it, what a concept.Oh yeah, all of them are also going to dish over this too. Such an outrage you see.
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