We replace watch batteries for most types of watches at the jewelry counter...a task I find utterly annoying and a complete waste of time. I'm called up there 15-20 times a night to replace batteries and we've tried to get management to stop offering this service. But to no avail. Never in my life have I had the need to have someone else put a freaking battery in my watch. But, I digress.
If the SC has a watch that has tiny screws holding the back on, we have been told in no uncertain terms to not remove those screws. I had an SC call for help at the counter the other day. This was our exchange:
Lazy-Ass Customer = LAC
Annoyed Retail Associate = Me
LAC: "I need a new battery in my watch."
Me: (Looking at his watch and it's four tiny screws) "I'm sorry. I can't change the battery in your watch. We are not to remove screws from customers' watches."
LAC: "Why not?"
Me: "Because if we lose a screw we can't replace it."
LAC: "They've always done it for me before."
Me: (Sure they have) "Well, I've been told not to do it."
LAC: "You don't want me to go to Wal Mart, do ya?"
Me: "I don't care." Then I turned and walked away.
Like I give a rat's ass if he takes his watch somewhere else and wastes someone else's time for a $3.70 battery. I wish they would all go to Wal Mart, then I wouldn't have to deal with 'em.
If the SC has a watch that has tiny screws holding the back on, we have been told in no uncertain terms to not remove those screws. I had an SC call for help at the counter the other day. This was our exchange:
Lazy-Ass Customer = LAC
Annoyed Retail Associate = Me
LAC: "I need a new battery in my watch."
Me: (Looking at his watch and it's four tiny screws) "I'm sorry. I can't change the battery in your watch. We are not to remove screws from customers' watches."
LAC: "Why not?"
Me: "Because if we lose a screw we can't replace it."
LAC: "They've always done it for me before."
Me: (Sure they have) "Well, I've been told not to do it."
LAC: "You don't want me to go to Wal Mart, do ya?"
Me: "I don't care." Then I turned and walked away.
Like I give a rat's ass if he takes his watch somewhere else and wastes someone else's time for a $3.70 battery. I wish they would all go to Wal Mart, then I wouldn't have to deal with 'em.
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