Forgive me if this has already been discussed, but a co-worker and I were just daydreaming about things we wish we had at work.
The latest device we want is a general line for abusive customers. She was relating the story of the woman who refused to give her any information and just wanted to be transferred to "Someone else". Without any information, my co-worker wouldn't know where to transfer her and this woman grew increasingly more angry with each time my co-worker stated, "I'm sorry, unless I have your name or membership number and what this is in regards to, I can't transfer you."
The woman became more abusive each time and finally my co-worker put her on hold and left her there until she hung up.
We were discussing how nice it would be to have a "dump" area for people like that. Maybe transfer them to a line that never gets answered but plays one song continuously. We thought Simon & Garfunkels "The Sound of Silence" would be a nice song to have on loop on such a line. We could just transfer them and a generic message would say:
"Thank you for holding your call will be answered in the order it was received" then the "Sound of Silence" would play. When it would end, the message could say "Thank you for holding your estimated wait time is...." then the song just starts again!
Ahhh!!! To dream!
The latest device we want is a general line for abusive customers. She was relating the story of the woman who refused to give her any information and just wanted to be transferred to "Someone else". Without any information, my co-worker wouldn't know where to transfer her and this woman grew increasingly more angry with each time my co-worker stated, "I'm sorry, unless I have your name or membership number and what this is in regards to, I can't transfer you."
The woman became more abusive each time and finally my co-worker put her on hold and left her there until she hung up.
We were discussing how nice it would be to have a "dump" area for people like that. Maybe transfer them to a line that never gets answered but plays one song continuously. We thought Simon & Garfunkels "The Sound of Silence" would be a nice song to have on loop on such a line. We could just transfer them and a generic message would say:
"Thank you for holding your call will be answered in the order it was received" then the "Sound of Silence" would play. When it would end, the message could say "Thank you for holding your estimated wait time is...." then the song just starts again!
Ahhh!!! To dream!
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