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I just got back from Walmart. I went grocery shopping and everything was going fine until I went up to check out. There was two customers in front of me. The first one had a large order and she had trouble with either her checking account or her debit card, I wasn't paying much attention, but what I did notice was the cashiers attitude. She seemed very frustrated and in a very foul mood. I never caught a hint of a smile or any happiness there whatsoever.
Then she left and the customer that was in front of me was up.. It seemed that her mood had darkened somewhat. I waited till a bit of room opened up on the belt, as I was putting things on. I noticed that the cashier was going very slow and it seemed that she was purposely leaving one thing at the front of the belt, keeping it from moving. She had this very stubborn and smug look on her face as though she knew she was doing it on purpose, just to annoy me. She sighed over and over even more as I continued piling stuff on, I still had a lot of stuff when she started on my order.
I was still loading when she started on me. She never said hello or anything, she kept the same tired annoyed look on her face. She sighed over and over as I was loading. There was no buggy for her to put the stuff in off of the rotator. There was a buggy a little ways behind her, but she never tried to look around for one before she started, I didn't notice it either. So, she just kept looking more and more tired and upset, finally when she got full, she said that she is going to get another buggy (didn't sound very nice when she said it either). Not once did she smile or look pleasant. She looked agitated, frustrated, annoyed, irritated, upset, tired, in a foul mood, and more like she was upset with being there. I thought that she was going to bite off a piece of her register and spit it at me. I figured either she was being kept there 2 hours past her quitting time or she was denied her break, she also may have been there since 5am. She just didn't look as though she really wanted to be there.
I didn't let it get to me though, my kids try this routine on me sometimes. I kept smiling at her, hoping it would cheer her up and she would smile back but it didn't seem to work. So I let her stay in her pissy mood and gave her a cheerful happy thank you and a goodbye. She never said goodbye or smiled back. Someone must have peed in her fruit loops this morning.
I don't know if she continued her foul mood with the next customer as I left. Once I put the stuff in my truck, I actually picked up my keys and headed back into the store. I went to customer service and asked for a manager. One showed up in less than a minute and I told her that Rebecca on register 7 needs a break or a hug, because she seems to be in a very foul mood. I told her she huffed and puffed throughout me and two other customer, nor did she smile not even once. She said sorry about that and went and talked to her, I left, so I don't know what happened.
But that poor girl needed either a hug or a smoke break cause I never seen anyone so mad and upset and pissed to be at work.
Should I have said something to Rebecca or did I do the right thing? I am not going to fire off a letter to corporate, unless I see her again acting the same way. This is the first time I have ever had to complain about a particular employee that way, but I figured that if she gets a equally upset customer that things will end up worse. Especially if it is either a black, old, Hispanic, or overweight man/woman who wants to take it to completely different level.
I didn't want to get anyone in trouble, I just figured that a break would have made a difference.
Then she left and the customer that was in front of me was up.. It seemed that her mood had darkened somewhat. I waited till a bit of room opened up on the belt, as I was putting things on. I noticed that the cashier was going very slow and it seemed that she was purposely leaving one thing at the front of the belt, keeping it from moving. She had this very stubborn and smug look on her face as though she knew she was doing it on purpose, just to annoy me. She sighed over and over even more as I continued piling stuff on, I still had a lot of stuff when she started on my order.
I was still loading when she started on me. She never said hello or anything, she kept the same tired annoyed look on her face. She sighed over and over as I was loading. There was no buggy for her to put the stuff in off of the rotator. There was a buggy a little ways behind her, but she never tried to look around for one before she started, I didn't notice it either. So, she just kept looking more and more tired and upset, finally when she got full, she said that she is going to get another buggy (didn't sound very nice when she said it either). Not once did she smile or look pleasant. She looked agitated, frustrated, annoyed, irritated, upset, tired, in a foul mood, and more like she was upset with being there. I thought that she was going to bite off a piece of her register and spit it at me. I figured either she was being kept there 2 hours past her quitting time or she was denied her break, she also may have been there since 5am. She just didn't look as though she really wanted to be there.
I didn't let it get to me though, my kids try this routine on me sometimes. I kept smiling at her, hoping it would cheer her up and she would smile back but it didn't seem to work. So I let her stay in her pissy mood and gave her a cheerful happy thank you and a goodbye. She never said goodbye or smiled back. Someone must have peed in her fruit loops this morning.
I don't know if she continued her foul mood with the next customer as I left. Once I put the stuff in my truck, I actually picked up my keys and headed back into the store. I went to customer service and asked for a manager. One showed up in less than a minute and I told her that Rebecca on register 7 needs a break or a hug, because she seems to be in a very foul mood. I told her she huffed and puffed throughout me and two other customer, nor did she smile not even once. She said sorry about that and went and talked to her, I left, so I don't know what happened.
But that poor girl needed either a hug or a smoke break cause I never seen anyone so mad and upset and pissed to be at work.
Should I have said something to Rebecca or did I do the right thing? I am not going to fire off a letter to corporate, unless I see her again acting the same way. This is the first time I have ever had to complain about a particular employee that way, but I figured that if she gets a equally upset customer that things will end up worse. Especially if it is either a black, old, Hispanic, or overweight man/woman who wants to take it to completely different level.
I didn't want to get anyone in trouble, I just figured that a break would have made a difference.
I honestly didn't intend for it to come over that way. I was just concerned that she would encounter someone with a different mentality, that's all. I know that it is a stereotype to list certain people that make complaints, but it just seems that is who happens to show up when someone is in that kinda mood. Although the manager apoligized, I said it was okay and that I know that everyone has a bad day sometimes. I know how it feels to have had something happen to you that really upsets you, then you have to speak to a customer and feign happiness and cheerfulness. The cashier never looked me or any of the other customers in the eye, which is a clue (in my book) that something was wrong.
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