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This is a constant problem at my work and I have yet to find a way to explain the situation better to people.
Here's what happens at least once a week.
Customer: I want to get *list of large furniture items* and have them delivered.
Me: Ok, well you'll just have to pick up the items that are self serve or get a Cash and Carry order for any full serve items then bring everything through cash.
Customer: But I want them delivered.
Me: I understand, but everything still needs to be brought through the cash lanes regardless.
Customer: But it's *something large, usually a couch*.
Me: Again, I understand but if you need help getting it to the cash lanes then over to Home Delivery one of the Self Serve guys (it's always the guys who help with the lifting) will give you a hand.
Customer: This makes no sense. Can't I just give you the codes or the name of the items and the prices?
Me: *on auto pilot now* Unfortunately we need to have the actual items brought through the cash lanes. The reason for this is because let's assume there is only one more of the items that you want to buy. If I ring through just the article number then someone picks up that item and brings it through the cash to buy it then you won't have that item for delivery. There is no such thing as reservations just by way of having the item rung up at cash.
Customer: That's the stupidest thing I've ever heard.
Me: This is Ikea - it's how things are done, it's how they've always been done and how they will always be done.
How do you not know what you're about to be faced with hen you come to the ONE store that is most famous for being widely self-service from start to finish?
And how dare you develop the audacity to complain about it.
This is something I have to put up with ALL the time, and if it were just an issue of explaining it to the customers I wouldn't mind, but 9/10 customers are downright rude about it and act like it's such an outlandish request that we ask them to pick up the items on their own.
If you want to shop straight from the displays then go to Leons.
Here's what happens at least once a week.
Customer: I want to get *list of large furniture items* and have them delivered.
Me: Ok, well you'll just have to pick up the items that are self serve or get a Cash and Carry order for any full serve items then bring everything through cash.
Customer: But I want them delivered.
Me: I understand, but everything still needs to be brought through the cash lanes regardless.
Customer: But it's *something large, usually a couch*.
Me: Again, I understand but if you need help getting it to the cash lanes then over to Home Delivery one of the Self Serve guys (it's always the guys who help with the lifting) will give you a hand.
Customer: This makes no sense. Can't I just give you the codes or the name of the items and the prices?
Me: *on auto pilot now* Unfortunately we need to have the actual items brought through the cash lanes. The reason for this is because let's assume there is only one more of the items that you want to buy. If I ring through just the article number then someone picks up that item and brings it through the cash to buy it then you won't have that item for delivery. There is no such thing as reservations just by way of having the item rung up at cash.
Customer: That's the stupidest thing I've ever heard.
Me: This is Ikea - it's how things are done, it's how they've always been done and how they will always be done.
How do you not know what you're about to be faced with hen you come to the ONE store that is most famous for being widely self-service from start to finish?
And how dare you develop the audacity to complain about it.
This is something I have to put up with ALL the time, and if it were just an issue of explaining it to the customers I wouldn't mind, but 9/10 customers are downright rude about it and act like it's such an outlandish request that we ask them to pick up the items on their own.
If you want to shop straight from the displays then go to Leons.
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