...BIDDY!!!
My first call of the evening was a tire change on a 2000 Lexus.
I get on location - there's already someone trying to help the lady change her tire. Usually, that's not too big an issue, however, if it was one of those "not a big issue" times, I would not be posting this.
A little explanation - this particular Lexus had a locking lug nut. For those not saavy - a locking lug nut is one lug nut on each tire that requires a special thingy to remove. The lug, rather than looking like a normal lug nut, is rounded with a special top with a flowery pattern. A special piece with matching flowery pattern goes into the nut top and into the wrench and viola - it "opens" that nut for removal.
I pull up...
ME: Tow truck chic extrodinare
SOB: Sucky old biddy
SOB: YOU'RE going to fix my tire!
ME: Uh, yes ma'am.
Well, this young man had that piece on the wrench, the wrench was on the lug when I got there. He left.
I grabbed the wrench and pulled - it slipped. Tried to re-align it again, it slipped, again - it slipped - etc etc ad infinity. Every time I got one side of the pattern to line up - the other side slipped off. There was no pressure I was applying because I couldn't - I couldn't get the wrench to stay in place to try to apply pressure. I looked at the piece and saw that the flowery pattern had gotten rounded out - there was no way it was going to fit and loosen that lug...
(conversation as best I can remember)
ME: Ma'am, I apologize, but it looks as if this has been rounded out. Stripped sort of...it's not going to turn your lug to get it off.
SOB: Well, he HAD it turned, he was able to get the lug nut off.
ME: Ma'am that lug nut is securely fastened in place, it has not moved.
SOB: I SAW HIM MOVING THE WRENCH!!! IT IS OFF!!!
ME: (Thinking to myself - he probably did move the wrench and stripped your piece) Well, it's not going to work.
SOB: How do I know YOU didn't do it?
ME: Well, you can't. (that's the truth, she can't prove who did it and I can't prove I didn't do it. all I can tell her is how it was when I found it - she doesn't have to believe me)
SOB: Well, what are YOU going to do about it now, Lady?!
ME: I can tow it.
SOB: Well, where?
ME: Wherever you want.
SOB: I can't believe this! Why didn't they send someone out here with more experience.
Now, here's where I got uncool. Most of the time, I am pretty good at handling people. But, there are those days that if I am off already in the slightest way, shit like this gets under my skin quick. This is the second time I've heard the lack of experience crap from a fucking customer.
I ignored her and went about my business hooking her car up. I've towed Lexus' before...quite a few. Same model.
SOB: STOP!!! YOU'RE SCRATCHING MY CAR!!!!
ME: Ma'am, your car will be okay, it's not scratching it. (the chains rest - not drag or scrape - against the underside of the front bumper - no issue - WHO THE FUCK LOOKS THERE ANYWAY!!!)
SOB: NO! STOP - YOU'RE WRECKING MY CAR!
ME: (oh, I can show you wrecking it!) Okay, then I won't tow the car! (at this point I was snapping back at her)
SOB: Well, what are YOU going to do?
ME: Get you another truck and I'm leaving.
SOB: I can't believe this, why didn't they send someone with experience out here!
ME: Ma'am there was nothing I could do with that tire. It has to go to the shop. Someone with experience won't be able to get it either.
She stopped listening to me, I stopped arguing, I unhooked her car.
Meantime, another passerby stops. I can hear her telling him that I have no idea what I am doing. He gets out of his car and asks her for the piece. He tries, and tries and tries...SAME FUCKING THING - he tells her that when they put her regular tires on from snow season tires at the shop, they used an impact wrench and that was wrong. He said that only the shop will be able to help her.
SHE FUCKING BELIEVED HIM
SOB: oh.
ME: (siliently) AAAAAAAAAAAGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHH
My first call of the evening was a tire change on a 2000 Lexus.
I get on location - there's already someone trying to help the lady change her tire. Usually, that's not too big an issue, however, if it was one of those "not a big issue" times, I would not be posting this.
A little explanation - this particular Lexus had a locking lug nut. For those not saavy - a locking lug nut is one lug nut on each tire that requires a special thingy to remove. The lug, rather than looking like a normal lug nut, is rounded with a special top with a flowery pattern. A special piece with matching flowery pattern goes into the nut top and into the wrench and viola - it "opens" that nut for removal.
I pull up...
ME: Tow truck chic extrodinare
SOB: Sucky old biddy
SOB: YOU'RE going to fix my tire!
ME: Uh, yes ma'am.
Well, this young man had that piece on the wrench, the wrench was on the lug when I got there. He left.
I grabbed the wrench and pulled - it slipped. Tried to re-align it again, it slipped, again - it slipped - etc etc ad infinity. Every time I got one side of the pattern to line up - the other side slipped off. There was no pressure I was applying because I couldn't - I couldn't get the wrench to stay in place to try to apply pressure. I looked at the piece and saw that the flowery pattern had gotten rounded out - there was no way it was going to fit and loosen that lug...
(conversation as best I can remember)
ME: Ma'am, I apologize, but it looks as if this has been rounded out. Stripped sort of...it's not going to turn your lug to get it off.
SOB: Well, he HAD it turned, he was able to get the lug nut off.
ME: Ma'am that lug nut is securely fastened in place, it has not moved.
SOB: I SAW HIM MOVING THE WRENCH!!! IT IS OFF!!!
ME: (Thinking to myself - he probably did move the wrench and stripped your piece) Well, it's not going to work.
SOB: How do I know YOU didn't do it?
ME: Well, you can't. (that's the truth, she can't prove who did it and I can't prove I didn't do it. all I can tell her is how it was when I found it - she doesn't have to believe me)
SOB: Well, what are YOU going to do about it now, Lady?!
ME: I can tow it.
SOB: Well, where?
ME: Wherever you want.
SOB: I can't believe this! Why didn't they send someone out here with more experience.
Now, here's where I got uncool. Most of the time, I am pretty good at handling people. But, there are those days that if I am off already in the slightest way, shit like this gets under my skin quick. This is the second time I've heard the lack of experience crap from a fucking customer.
I ignored her and went about my business hooking her car up. I've towed Lexus' before...quite a few. Same model.
SOB: STOP!!! YOU'RE SCRATCHING MY CAR!!!!
ME: Ma'am, your car will be okay, it's not scratching it. (the chains rest - not drag or scrape - against the underside of the front bumper - no issue - WHO THE FUCK LOOKS THERE ANYWAY!!!)
SOB: NO! STOP - YOU'RE WRECKING MY CAR!
ME: (oh, I can show you wrecking it!) Okay, then I won't tow the car! (at this point I was snapping back at her)
SOB: Well, what are YOU going to do?
ME: Get you another truck and I'm leaving.
SOB: I can't believe this, why didn't they send someone with experience out here!
ME: Ma'am there was nothing I could do with that tire. It has to go to the shop. Someone with experience won't be able to get it either.
She stopped listening to me, I stopped arguing, I unhooked her car.
Meantime, another passerby stops. I can hear her telling him that I have no idea what I am doing. He gets out of his car and asks her for the piece. He tries, and tries and tries...SAME FUCKING THING - he tells her that when they put her regular tires on from snow season tires at the shop, they used an impact wrench and that was wrong. He said that only the shop will be able to help her.
SHE FUCKING BELIEVED HIM
SOB: oh.
ME: (siliently) AAAAAAAAAAAGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHH
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