OK, so my company has an offer where if you sign up for all three of our products you get a Nintendo DS, which is a pretty cool deal. It should also be mentioned this deal can only be done via the web. Us phone serfs have no access to web only promotions.
The fun begins:
SC: When did your offer on the web site for the Nintendo DS begin?
Me: Well I don't know the exact date, but know it hasn't been going on for long.
SC: Well it's not fair, I just got my services installed last week (I checked, she did, she was installed 7/11 but more on that later) but I didn't get that promotion.
Me: Did you sign up for service online?
SC: *some non-answer that basically summed up to "no I didn't"*
Me: You have to have signed up online to get that promotion, so if you just called in to order, no one here would have known about it.
SC: *typical SC blargle about wanting the promo after the fact*
Me: No one here can give you a web-only promo, and since you're already installed there's not much we can do. We have promotions all the time, and unfortunately there's always going to be someone who was just installed before one starts.
SC: WELL IF YOU BUY SOMETHING AND IT GOES ON SALE A WEEK AFTER, THE STORE WILL JUST GIIIIIIVE YOU THE SALE PRICE!
Me: *composing myself after stifling the urge to laugh in her face* I really don't think it works that way.....
SC: *cutting me off*.........OH YES IT DOES, THEY JUST GIVE YOU THE SALE PRICE, I WANT TO SPEAK TO A SUUUUUUUUUUUPERVISOR!!!!
Well. Alrighty then.
I get the feeling whatever store gave her the sale price did so to get her out of the store. At any rate, she's not going to win with us since there's really no way we could honor a web only promo at the call center.
By the way, I checked her order and it was originally placed on 6/29. The promo started at least a week later.
The fun begins:
SC: When did your offer on the web site for the Nintendo DS begin?
Me: Well I don't know the exact date, but know it hasn't been going on for long.
SC: Well it's not fair, I just got my services installed last week (I checked, she did, she was installed 7/11 but more on that later) but I didn't get that promotion.
Me: Did you sign up for service online?
SC: *some non-answer that basically summed up to "no I didn't"*
Me: You have to have signed up online to get that promotion, so if you just called in to order, no one here would have known about it.
SC: *typical SC blargle about wanting the promo after the fact*
Me: No one here can give you a web-only promo, and since you're already installed there's not much we can do. We have promotions all the time, and unfortunately there's always going to be someone who was just installed before one starts.
SC: WELL IF YOU BUY SOMETHING AND IT GOES ON SALE A WEEK AFTER, THE STORE WILL JUST GIIIIIIVE YOU THE SALE PRICE!
Me: *composing myself after stifling the urge to laugh in her face* I really don't think it works that way.....
SC: *cutting me off*.........OH YES IT DOES, THEY JUST GIVE YOU THE SALE PRICE, I WANT TO SPEAK TO A SUUUUUUUUUUUPERVISOR!!!!
Well. Alrighty then.
I get the feeling whatever store gave her the sale price did so to get her out of the store. At any rate, she's not going to win with us since there's really no way we could honor a web only promo at the call center.
By the way, I checked her order and it was originally placed on 6/29. The promo started at least a week later.
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