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So it's a normal day at the gym...it's a pretty quiet and easy going day when this woman suddenly stomps up to me.
SC = Woman
Me =
SC: My locker was broken into, and I distinctly remember locking it before I left last night! My earphones and cycling shoes are missing and I demand you replace them!
Me: I'm sorry for the inconvenience, but the signing of your locker service contract freed us from liability when it comes to lost, damaged or stolen property. I'll be sure to report the incident to management.
SC: Well what good will reporting it do if nothing is gonna be replaced?! Are they gonna watch the surveillance tapes?
Me: Um..we don't have surveillance cameras in the locker rooms, for obvious reasons.
SC: Well what do you people do when this sort of thing happens?
Me: Well, when I report the incident, management will pull a list of everybody who checked into the gym yesterday. If a similar incident occurs to somebody else, we'll pull that day's list, and compare the two to see if a certain member is here at the time of both incidents. From there, we can begin investigating. Since we have signs stating that we're not responsible for any stolen, lost or damaged property, and you also signed the release form in your contract, that's the best we can do.
SC: Well, fine then, go ahead and report it. I hope they get caught!
Me: As do I. I'll just need your name, membership number and locker number to complete my report.
SC: *gives me aforementioned info and continues speaking as I fill out the report* I still wanna know how someone managed to get in my locker!
Me: You're sure you locked it?
SC: Yes!
Me: What type of lock is it?
SC: Combination!
Me: Nobody else knows your combination number?
SC: No!
Me: *pausing and debating whether I should ask*...did you remove the sticker from the back of the lock that reads your combination code?
SC: ..................
I submitted the report, and she was an
for the rest of our interaction.
I don't know whether to
or 
SC = Woman
Me =
SC: My locker was broken into, and I distinctly remember locking it before I left last night! My earphones and cycling shoes are missing and I demand you replace them!
Me: I'm sorry for the inconvenience, but the signing of your locker service contract freed us from liability when it comes to lost, damaged or stolen property. I'll be sure to report the incident to management.
SC: Well what good will reporting it do if nothing is gonna be replaced?! Are they gonna watch the surveillance tapes?
Me: Um..we don't have surveillance cameras in the locker rooms, for obvious reasons.
SC: Well what do you people do when this sort of thing happens?
Me: Well, when I report the incident, management will pull a list of everybody who checked into the gym yesterday. If a similar incident occurs to somebody else, we'll pull that day's list, and compare the two to see if a certain member is here at the time of both incidents. From there, we can begin investigating. Since we have signs stating that we're not responsible for any stolen, lost or damaged property, and you also signed the release form in your contract, that's the best we can do.
SC: Well, fine then, go ahead and report it. I hope they get caught!
Me: As do I. I'll just need your name, membership number and locker number to complete my report.
SC: *gives me aforementioned info and continues speaking as I fill out the report* I still wanna know how someone managed to get in my locker!
Me: You're sure you locked it?
SC: Yes!
Me: What type of lock is it?
SC: Combination!
Me: Nobody else knows your combination number?
SC: No!
Me: *pausing and debating whether I should ask*...did you remove the sticker from the back of the lock that reads your combination code?
SC: ..................
I submitted the report, and she was an
for the rest of our interaction.I don't know whether to
or
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