The one thing that constantly irritates me working for the cable company are the people who's schedules are completely incompatible with our tech's schedules but refuse to modify their schedule in any way to even attempt to work with us.
I understand the 2 or 4 hour windows are a pain in the ass, but don't complain about being without TV/Internet for a week when you refused the first 3 appointment times given to you. I don't want to hear you huff and puff about my company not being willing to work with you when everything we suggest conflicts with your schedule somehow.
I work Monday thru Friday 12:30-9, which means when I need to have a tech come to my place, I have to schedule it on the weekend. Or I take a day off (I know not everyone has that luxury, but how essential is it for you to get your TV back?).
Our techs work from 8am-8pm seven days a week in most areas. Screaming at me, my supervisor, or the tech himself doesn't change that Not even the most spineless manager can add more time to the day or make a tech stay late for you. May I suggest if you work seven days a week and aren't in the medical profession that perhaps you should think about another line of work?
Speaking of that, no we won't reimburse you if you call off of work for our appointment. I assume with your hectic schedule you must have a car (public transportation sucks around here so it's a safe assumption), do you ask the garage to reimburse you for your precious time when you bring it in for maintenance or do you just run it to the wheels fall off? If you chose the latter, may I suggest our wire maintenance program? If you let things fall into disrepair, you're going to need it.
What I'm saying, Mr/Ms. Impatient Cable Customer, is you have to be willing to play ball a little. We have 84 hours a week available to be scheduled, all we're asking from you is 4.
I understand the 2 or 4 hour windows are a pain in the ass, but don't complain about being without TV/Internet for a week when you refused the first 3 appointment times given to you. I don't want to hear you huff and puff about my company not being willing to work with you when everything we suggest conflicts with your schedule somehow.
I work Monday thru Friday 12:30-9, which means when I need to have a tech come to my place, I have to schedule it on the weekend. Or I take a day off (I know not everyone has that luxury, but how essential is it for you to get your TV back?).
Our techs work from 8am-8pm seven days a week in most areas. Screaming at me, my supervisor, or the tech himself doesn't change that Not even the most spineless manager can add more time to the day or make a tech stay late for you. May I suggest if you work seven days a week and aren't in the medical profession that perhaps you should think about another line of work?
Speaking of that, no we won't reimburse you if you call off of work for our appointment. I assume with your hectic schedule you must have a car (public transportation sucks around here so it's a safe assumption), do you ask the garage to reimburse you for your precious time when you bring it in for maintenance or do you just run it to the wheels fall off? If you chose the latter, may I suggest our wire maintenance program? If you let things fall into disrepair, you're going to need it.
What I'm saying, Mr/Ms. Impatient Cable Customer, is you have to be willing to play ball a little. We have 84 hours a week available to be scheduled, all we're asking from you is 4.
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