Quite possibly the dumbest argument yet. Which says the lot about this lady.
This whole incident happens while I am standing at the till, checking people out. Next in line is this large, middle-aged woman who happened to have her kid with her. She hadn't been sucky prior to this, and I really wasn't expecting her to get sucky now...but she surprised me. She was a sneaky SC....Onward to argument #1:
LAW: large angry woman
Me:
Me: Hi ma'am, how was everything this evening?
LAW: *thrusts coupon at me* I have a coupon.
Me: (thinking: that's nice. Wow.) Okay. Just to let you know, this coupon has a time limit on it, and it only works between 4 and 9pm. (It is currently 10:30 in the evening, well over what usually works.) So, there is a possibility that this coupon might not work, but I will try it anyway.
LAW: WHAT?! It doesn't say that!
Me: Yes, it does. Right here. *gestures at the obvious bright yellow lettering on a green background that says "valid from 4-9pm".)
LAW: WHAT? It didn't say that before!
Me: Yes, it always has. We've only been giving those out in the last year and a half. I was hired when this was a new coupon. But I will try it anyway, sometimes it works.
LAW: Okay. It better work.
Me: (thinking: thanks halfwit. I appriciate your forcefulness on this matter.) *punches in discount amount, and lo and behold - it works!* Okay ma'am, it worked, so your new total is $xx.xx.
LAW: Does that include the discount?
Me: ...Yes.
LAW: And the cup of honey mustard dressing I wanted?
Me: You mean a little plastic cup? (note: it's small, usually holds a couple of spoonfuls of dressing for our takeout orders)
LAW: *shakes head* No. I mean a cup.
Me: You mean a black soup cup? (note: also used for takeout orders. holds a ladleful and a half of soup)
LAW: *starting to turn red in anger* NO! I want a styrofoam CUP of honey mustard dressing!!!!
Me: I don't think we can do that for you.
LAW: But the others always let me do it. I come here every week at this time and get it.
Me: No, you aren't here every week at this time. I would notice, considering I have been working this shift for three months straight.
LAW: *starting to get angry* I WANT THE DRESSING!
Me: Let me go get my manager. I have no idea how to ring this up, and I don't know if I can.
LAW: You better figure it out! (said while I am walking away)
So, I go and talk to my manager. H says the lady is full of crap. I completely agree. However, LAW is getting angrier by the moment, and I ask H if she can go and talk to this lady and explain to her that we aren't going to do it for her. H agrees, and goes out to the floor.
Thus, argument 2:
H: Hi ma'am, what can I do for you?
LAW: I want my honey mustard dressing! I come in every week and get it from you guys for $3 a cup. I want the dressing!
H: Ma'am, I have been working here for five years, and not once have I ever seen you come in and get dressing. Do you have the name of a manager who has been giving it to you?
LAW: I don't know! I just want my dressing!
H: Ma'am, we can't give it to you. It costs the Restuarant about $10 a bottle for the dressing. You're ripping us off by only paying $3.
LAW: I get it all the time!
Me: (thinking: are you a broken record? Or a child throwing a temper tantrum?)
H: I don't care if you get it all the time. We can't keep giving it to you. Our food costs are already very high.
LAW: But I get it every week from you. You haven't had any problem with it until now!
H: If it is B that is giving you the dressing, than I am going to leave him a nasty note in the office. He knows about our food costs without giving some woman a cup of dressing for a ripoff price.
LAW: Can't you just give me the dressing?
Me: (thinking: Wow, you just don't know when no is no...)
H: *sighs, knowing this is going nowhere* This is the last time, ma'am. If you come in again and ask for it, you aren't going to get it. I will make sure of it. *turns to me, and says in a loud voice* cloudiko, give this lady her cup of dressing so she can get the hell out of my restuarant. And have a nice day. *sugary sweet smile to the bitchy lady*
Me: *gives the lady her dressing, and she stomps out of the Restuarant*
H: Thank God she's gone...besides, what the hell does she do with all that dressing anyway? Every week? Good lord.
Me: I have the most awesome manager.
This whole incident happens while I am standing at the till, checking people out. Next in line is this large, middle-aged woman who happened to have her kid with her. She hadn't been sucky prior to this, and I really wasn't expecting her to get sucky now...but she surprised me. She was a sneaky SC....Onward to argument #1:
LAW: large angry woman
Me:
Me: Hi ma'am, how was everything this evening?
LAW: *thrusts coupon at me* I have a coupon.
Me: (thinking: that's nice. Wow.) Okay. Just to let you know, this coupon has a time limit on it, and it only works between 4 and 9pm. (It is currently 10:30 in the evening, well over what usually works.) So, there is a possibility that this coupon might not work, but I will try it anyway.
LAW: WHAT?! It doesn't say that!
Me: Yes, it does. Right here. *gestures at the obvious bright yellow lettering on a green background that says "valid from 4-9pm".)
LAW: WHAT? It didn't say that before!
Me: Yes, it always has. We've only been giving those out in the last year and a half. I was hired when this was a new coupon. But I will try it anyway, sometimes it works.
LAW: Okay. It better work.
Me: (thinking: thanks halfwit. I appriciate your forcefulness on this matter.) *punches in discount amount, and lo and behold - it works!* Okay ma'am, it worked, so your new total is $xx.xx.
LAW: Does that include the discount?
Me: ...Yes.
LAW: And the cup of honey mustard dressing I wanted?
Me: You mean a little plastic cup? (note: it's small, usually holds a couple of spoonfuls of dressing for our takeout orders)
LAW: *shakes head* No. I mean a cup.
Me: You mean a black soup cup? (note: also used for takeout orders. holds a ladleful and a half of soup)
LAW: *starting to turn red in anger* NO! I want a styrofoam CUP of honey mustard dressing!!!!
Me: I don't think we can do that for you.
LAW: But the others always let me do it. I come here every week at this time and get it.
Me: No, you aren't here every week at this time. I would notice, considering I have been working this shift for three months straight.
LAW: *starting to get angry* I WANT THE DRESSING!
Me: Let me go get my manager. I have no idea how to ring this up, and I don't know if I can.
LAW: You better figure it out! (said while I am walking away)
So, I go and talk to my manager. H says the lady is full of crap. I completely agree. However, LAW is getting angrier by the moment, and I ask H if she can go and talk to this lady and explain to her that we aren't going to do it for her. H agrees, and goes out to the floor.
Thus, argument 2:
H: Hi ma'am, what can I do for you?
LAW: I want my honey mustard dressing! I come in every week and get it from you guys for $3 a cup. I want the dressing!
H: Ma'am, I have been working here for five years, and not once have I ever seen you come in and get dressing. Do you have the name of a manager who has been giving it to you?
LAW: I don't know! I just want my dressing!
H: Ma'am, we can't give it to you. It costs the Restuarant about $10 a bottle for the dressing. You're ripping us off by only paying $3.
LAW: I get it all the time!
Me: (thinking: are you a broken record? Or a child throwing a temper tantrum?)
H: I don't care if you get it all the time. We can't keep giving it to you. Our food costs are already very high.
LAW: But I get it every week from you. You haven't had any problem with it until now!
H: If it is B that is giving you the dressing, than I am going to leave him a nasty note in the office. He knows about our food costs without giving some woman a cup of dressing for a ripoff price.
LAW: Can't you just give me the dressing?
Me: (thinking: Wow, you just don't know when no is no...)
H: *sighs, knowing this is going nowhere* This is the last time, ma'am. If you come in again and ask for it, you aren't going to get it. I will make sure of it. *turns to me, and says in a loud voice* cloudiko, give this lady her cup of dressing so she can get the hell out of my restuarant. And have a nice day. *sugary sweet smile to the bitchy lady*
Me: *gives the lady her dressing, and she stomps out of the Restuarant*
H: Thank God she's gone...besides, what the hell does she do with all that dressing anyway? Every week? Good lord.
Me: I have the most awesome manager.
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