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so i have two stories from the lovely Inn where I work.
story 1:
I was fixing the coffee machine in the breakfast area (it's pretty impressive; it makes one cup at a time, there are seven different coffee selections, plus hot water--but it breaks down pretty often), when this old lady comes up behind me and says, with a sneer, "what is that contraption you're working on?"
i reply, "it's our coffee maker."
"I suppose it only makes one cup at a time?"
Me, "um...yes."
I finish fixing it, reset it and close the door. "Give it just a minute to reset. When the screen says 'Welcome' you can get a cup."
"Is it instant?" she asks me, sneering again, as though i'm something she's scraped off the bottom of her shoe.
"nope," i point to the plastic coffee bean reservoir on top. "the beans go in there, and when you make your selection, they drop down into the grinder, and then into the press. then hot water runs through them and you get your coffee."
i go to the desk to check a few people out, and when i come back to check the breakfast area, she is sipping at something with obvious distaste.
"did the machine work alright?" i ask her, afraid it had broken down again.
"oh, it did...whatever it does," she responded, with a dismissive wave of her hand. "and by the way, this IS instant."
WHAT THE FUCK?! even after i SHOWED her the coffee beans, told her how the machine works, she insists that it's instant coffee! IT IS NOT!
Story 2:
man comes down at around 3am to tell me his door won't close. sometimes the locks stick her, and as they're built into the handles, the handles get stuck in the open position. it's an easy fix, but not so easy to explain, so i lock up the office and follow him up to his room. on the elevator, he, reeking of beer, says to me,"so you gonna stay up here with me the rest of the night?" "i'm pretty sure i'd get fired and dumped," i respond. i walk to his door, fix the lock, and explain to him how to fix it if it happens again. i then go back downstairs. five minutes later, he is at the desk again, saying "that thing happened to my door again." "did you try and fix it the way i showed you?" i ask him. "yeah...but it didn't work."
so i, stupidly, follow him up to his room again. i'm walking in front of him and as soon as i'm within view of the door, i see that it's not stuck. i stop, turn and say, "you're door is fine, sir. i'm going back downstairs." as i try to walk past him, he says, "Stop! wait!" and grabs my arm. i look down at my arm where is hand is, then back up at his face. i am furious. and i think he knows it. "sir, there are cameras all over this hotel. you need to take your fucking hand off me and get out immediately."
"but...!"
"out. now."
i jerk my arm away from him and practically run down the stairs. i lock myself in the office and watch him leave on the moniters.
not a good night.
story 1:
I was fixing the coffee machine in the breakfast area (it's pretty impressive; it makes one cup at a time, there are seven different coffee selections, plus hot water--but it breaks down pretty often), when this old lady comes up behind me and says, with a sneer, "what is that contraption you're working on?"
i reply, "it's our coffee maker."
"I suppose it only makes one cup at a time?"
Me, "um...yes."
I finish fixing it, reset it and close the door. "Give it just a minute to reset. When the screen says 'Welcome' you can get a cup."
"Is it instant?" she asks me, sneering again, as though i'm something she's scraped off the bottom of her shoe.
"nope," i point to the plastic coffee bean reservoir on top. "the beans go in there, and when you make your selection, they drop down into the grinder, and then into the press. then hot water runs through them and you get your coffee."
i go to the desk to check a few people out, and when i come back to check the breakfast area, she is sipping at something with obvious distaste.
"did the machine work alright?" i ask her, afraid it had broken down again.
"oh, it did...whatever it does," she responded, with a dismissive wave of her hand. "and by the way, this IS instant."
WHAT THE FUCK?! even after i SHOWED her the coffee beans, told her how the machine works, she insists that it's instant coffee! IT IS NOT!
Story 2:
man comes down at around 3am to tell me his door won't close. sometimes the locks stick her, and as they're built into the handles, the handles get stuck in the open position. it's an easy fix, but not so easy to explain, so i lock up the office and follow him up to his room. on the elevator, he, reeking of beer, says to me,"so you gonna stay up here with me the rest of the night?" "i'm pretty sure i'd get fired and dumped," i respond. i walk to his door, fix the lock, and explain to him how to fix it if it happens again. i then go back downstairs. five minutes later, he is at the desk again, saying "that thing happened to my door again." "did you try and fix it the way i showed you?" i ask him. "yeah...but it didn't work."
so i, stupidly, follow him up to his room again. i'm walking in front of him and as soon as i'm within view of the door, i see that it's not stuck. i stop, turn and say, "you're door is fine, sir. i'm going back downstairs." as i try to walk past him, he says, "Stop! wait!" and grabs my arm. i look down at my arm where is hand is, then back up at his face. i am furious. and i think he knows it. "sir, there are cameras all over this hotel. you need to take your fucking hand off me and get out immediately."
"but...!"
"out. now."
i jerk my arm away from him and practically run down the stairs. i lock myself in the office and watch him leave on the moniters.
not a good night.
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