Me: Thank you for calling UTalk2Much phone cards, my name is TPG, my rep id is 12345, may I have the pin# for your calling card please?
Personification of Evil: 12345678.
Me: Thank you and what is your name?
PofE: Jane Doe.
Me: Ok, did you want to put minutes on this card?
PofE: No, I wanted to know why it told me I only have 100 minutes when I made a call. I just bought 500 minutes!
Me: Are you calling in or out of state?
PofE: In-state.
Me: Ok, we sell the minutes in state-to-state increments---
PofE: I mean, this is just ridiculous! I purchased 500 minutes on this card, I don't understand why I am not getting them. What is going on here?!
Me: Well the rates are different depending on where---
PofE: What are you guys trying to pull here?! I'm stuck trying to make a very important call and you are inconveniencing me!!!
Me: Well Ma'am the rates---
PofE: I can't believe this! What is going on?! I want to know what the hell you think you're doing!!
Me: (talking over her at this point because she won't let me get a word in edgewise) Calling In-state will be at a different rate than calling another state. When you dial the number you want to call, it is calculating how many minutes you have for that particular call. If you---
PofE: WILL YOU SHUT UP AND LET ME TALK!!!!!
me: *shocked into silence by the violence in her tone*
PofE: (continuing to yell and scream and rail against all the injustice we have perpetrated on her) BLARGLE BLARGLE BLARGLE why can't I have what I want dammit I don't want to understand how this thing works I just want what I haven't paid for BLARGLE BLARGLE BLARGLE!!!
Me: ........
PofE: HELLO!
Me: Yes?
PofE: So are you going to help me or just sit there like an idiot?
Me: Do you want me to answer your question or do you just want to yell?
PofE: Answer my question dammit!!!
Me: Ok. *try to explain how rates work*
PofE: Well this all sounds really fishy to me. I don't undertand why if I paid for 500 minutes I can't just have 500 minutes to call where I need to call.
*wash, rinse, repeat about 10 times.*
Finally I just give up...
Me: All right, Ma'am, if you need it explained in more detail than that, I recommend you contact customer service and ask them about it.
PofE: WELL THANK YOU FOR WASTING MY TIME, BITCH!!! *click*
*sigh* And my neighbors wonder why I clutch my chest and run when other people try to approach me...
Personification of Evil: 12345678.
Me: Thank you and what is your name?
PofE: Jane Doe.
Me: Ok, did you want to put minutes on this card?
PofE: No, I wanted to know why it told me I only have 100 minutes when I made a call. I just bought 500 minutes!
Me: Are you calling in or out of state?
PofE: In-state.
Me: Ok, we sell the minutes in state-to-state increments---
PofE: I mean, this is just ridiculous! I purchased 500 minutes on this card, I don't understand why I am not getting them. What is going on here?!
Me: Well the rates are different depending on where---
PofE: What are you guys trying to pull here?! I'm stuck trying to make a very important call and you are inconveniencing me!!!
Me: Well Ma'am the rates---
PofE: I can't believe this! What is going on?! I want to know what the hell you think you're doing!!
Me: (talking over her at this point because she won't let me get a word in edgewise) Calling In-state will be at a different rate than calling another state. When you dial the number you want to call, it is calculating how many minutes you have for that particular call. If you---
PofE: WILL YOU SHUT UP AND LET ME TALK!!!!!
me: *shocked into silence by the violence in her tone*
PofE: (continuing to yell and scream and rail against all the injustice we have perpetrated on her) BLARGLE BLARGLE BLARGLE why can't I have what I want dammit I don't want to understand how this thing works I just want what I haven't paid for BLARGLE BLARGLE BLARGLE!!!
Me: ........
PofE: HELLO!
Me: Yes?
PofE: So are you going to help me or just sit there like an idiot?
Me: Do you want me to answer your question or do you just want to yell?
PofE: Answer my question dammit!!!
Me: Ok. *try to explain how rates work*
PofE: Well this all sounds really fishy to me. I don't undertand why if I paid for 500 minutes I can't just have 500 minutes to call where I need to call.
*wash, rinse, repeat about 10 times.*
Finally I just give up...
Me: All right, Ma'am, if you need it explained in more detail than that, I recommend you contact customer service and ask them about it.
PofE: WELL THANK YOU FOR WASTING MY TIME, BITCH!!! *click*
*sigh* And my neighbors wonder why I clutch my chest and run when other people try to approach me...

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