Tweet
I love when people come into the hotel and argue with me when i tell them that we have no vacancies. a conversation may go as follows:
Me: I'm sorry, we're booked up tonight. I'll be happy to call a nearby hotel and see if I can find a vacancy for you, though.
Them: *blank stare* no you're not. come on, i need a room
OH! well that changes EVERYTHING! i do have a special room that i've been saving for someone who REALLY NEEDS ONE! dicks...
one man had me call the nearby Super8 for him, and when they told me that the rate for the room would be 45 bucks (super cheap for a hotel room), he proceeded to argue with [I]me[I] that that just was not the right price.
"i just stopped there five minutes ago, and they told me the rate was 35 dollars!" he yelled.
me, thinking, 'then why the fuck didn't you get a room there?' relayed this to the Super8 desk clerk, who had no idea what the man was talking about.
"that's the best rate they say they can give you," i tell him, apologetically. and HE ACTUALLY SNATCHED THE RECEIVER OUT OF MY HAND to yell at the clerk. Meanwhile, I have calls coming in on other lines that i can't answer because he just keeps arguing with the Super8 employee, and a line is forming behind him of people who were smart enough to make a freaking reservation. On his way out, he actually yelled, "you're all just wasting your time! these people won't do anything to help you!"
lovely.
Me: I'm sorry, we're booked up tonight. I'll be happy to call a nearby hotel and see if I can find a vacancy for you, though.
Them: *blank stare* no you're not. come on, i need a room
OH! well that changes EVERYTHING! i do have a special room that i've been saving for someone who REALLY NEEDS ONE! dicks...
one man had me call the nearby Super8 for him, and when they told me that the rate for the room would be 45 bucks (super cheap for a hotel room), he proceeded to argue with [I]me[I] that that just was not the right price.
"i just stopped there five minutes ago, and they told me the rate was 35 dollars!" he yelled.
me, thinking, 'then why the fuck didn't you get a room there?' relayed this to the Super8 desk clerk, who had no idea what the man was talking about.
"that's the best rate they say they can give you," i tell him, apologetically. and HE ACTUALLY SNATCHED THE RECEIVER OUT OF MY HAND to yell at the clerk. Meanwhile, I have calls coming in on other lines that i can't answer because he just keeps arguing with the Super8 employee, and a line is forming behind him of people who were smart enough to make a freaking reservation. On his way out, he actually yelled, "you're all just wasting your time! these people won't do anything to help you!"
lovely.
Naomi with a cell phone and Russell with a regular phone.
I had my share of guests who simply will not accept the fact that there are no more rooms. Perhaps if they learned the art of making a reservation as opposed to just strolling in unannounced they'd get better results.
Comment