I hate these kinds of people. Come/call to your establishment, want something, you don't have it, but thats not enough. They want you to do something about it.
Lady calls, wants a room with 2 beds AND a pull out couch. We do not have one for tonight. She asks what we have, I told her a king with a pull out, or a regular room with just 2 queens. She asks for a rollaway bed, we do not have one available for tonight. So she asks, "The only thing you have left is a room with 2 beds, nothing with 3, right?", I tell her thats correct. What does she do? Asks what I can do to help her.
No problem, I can give her numbers to other hotels close by. Nope, she wants to know what I can do to get her a room with 3 beds for tonight at OUR hotel. I told her I can't do a thing, we don't have any. I can make her a deal for 2 rooms. She replies that unless the 2 rooms total is the same as one, she didn't want it. So I repeat, I can't do anything to get her a room with 3 beds for tonight. She then says "I guess I will have to go elsewhere as it seems you don't want to help me!". I didn't care for this crap anymore, so I just said "yep", to which she just hung up.
Seriously, when I don't have the room you want, I can only help you by giving you information for surrounding hotels, what else can you want?
Lady calls, wants a room with 2 beds AND a pull out couch. We do not have one for tonight. She asks what we have, I told her a king with a pull out, or a regular room with just 2 queens. She asks for a rollaway bed, we do not have one available for tonight. So she asks, "The only thing you have left is a room with 2 beds, nothing with 3, right?", I tell her thats correct. What does she do? Asks what I can do to help her.
No problem, I can give her numbers to other hotels close by. Nope, she wants to know what I can do to get her a room with 3 beds for tonight at OUR hotel. I told her I can't do a thing, we don't have any. I can make her a deal for 2 rooms. She replies that unless the 2 rooms total is the same as one, she didn't want it. So I repeat, I can't do anything to get her a room with 3 beds for tonight. She then says "I guess I will have to go elsewhere as it seems you don't want to help me!". I didn't care for this crap anymore, so I just said "yep", to which she just hung up.
Seriously, when I don't have the room you want, I can only help you by giving you information for surrounding hotels, what else can you want?
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