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So I'm wrapping up my day and the person in the cube across from me gets a call. She just recently moved to a desk near mine, and it's been interesting because she has that adult ADHD thing going where it's like she was freebasing coffee beans before work which adds some extra entertainment in my day.
So what basically happens is the caller had an issue with some pay channel not coming in, which was addressed a few days ago and the billing department was notified to fix the problem. Thing is, the billing department is slower than old people having sex. The caller wanted my co-worker to flip the Magic Switch every SC insists we have (but refuse to use) so this channel comes back on instantly. Co-worker apologizes and tries to explain everything that can be done has been done, of course that doesn't pacify, we get to the "blargle blargle SUPERVISOR NOW! blargle blargle" portion of the dance. Now at that time of night, odds are good when we call the help desk for a supervisor we're going to get the voicemail. When we leave a voicemail message, we (obviously) need a callback number or else the whole affair is an exercise in pointlessness.
All my co-worker asked for was a callback number (the woman was obviously on a cell phone), and Sweet Sassy Molassy did this lady go batpoo crazy. Somehow giving a callback number was was an unforgivable offense, and keeping this information from us was her way of "winning". It got to the point where this lady said she was going to come down to our office and "snatch up" my co worker for allegedly refusing to get her a supervisor NOW NOW NOW. At that point co-worker hits the Emergency button on our phones that we can use to record calls when people go psycho for potential evidence purposes. After a few more rounds of refusing to give us a number to return her call so we can try to rectify her goddamned problem, co-worker has to end the call. Not before the caller got some more comments in about what a horrible customer service person my co-worker was and how she must have failed her training classes since she was so terrible at her job.
It was after my co-worker was catching her breath that a second co-worker who overheard the fuss happened to glance over her shoulder at the name that was up on the screen.
"Does that say Reverend???"
Yes, a woman of the cloth was the source of the tsunami of suck unleashed on my unsuspecting co-worker.
Talk about people who fail at their jobs......
So what basically happens is the caller had an issue with some pay channel not coming in, which was addressed a few days ago and the billing department was notified to fix the problem. Thing is, the billing department is slower than old people having sex. The caller wanted my co-worker to flip the Magic Switch every SC insists we have (but refuse to use) so this channel comes back on instantly. Co-worker apologizes and tries to explain everything that can be done has been done, of course that doesn't pacify, we get to the "blargle blargle SUPERVISOR NOW! blargle blargle" portion of the dance. Now at that time of night, odds are good when we call the help desk for a supervisor we're going to get the voicemail. When we leave a voicemail message, we (obviously) need a callback number or else the whole affair is an exercise in pointlessness.
All my co-worker asked for was a callback number (the woman was obviously on a cell phone), and Sweet Sassy Molassy did this lady go batpoo crazy. Somehow giving a callback number was was an unforgivable offense, and keeping this information from us was her way of "winning". It got to the point where this lady said she was going to come down to our office and "snatch up" my co worker for allegedly refusing to get her a supervisor NOW NOW NOW. At that point co-worker hits the Emergency button on our phones that we can use to record calls when people go psycho for potential evidence purposes. After a few more rounds of refusing to give us a number to return her call so we can try to rectify her goddamned problem, co-worker has to end the call. Not before the caller got some more comments in about what a horrible customer service person my co-worker was and how she must have failed her training classes since she was so terrible at her job.
It was after my co-worker was catching her breath that a second co-worker who overheard the fuss happened to glance over her shoulder at the name that was up on the screen.
"Does that say Reverend???"
Yes, a woman of the cloth was the source of the tsunami of suck unleashed on my unsuspecting co-worker.
Talk about people who fail at their jobs......
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