Yesterday, a customer misplaced her cell phone and accused one of the checkers of stealing it. This particular checker has his own cell phone and would never steal anyone's cell phone since he's not that type of person. The customer was going nuts over her missing cell phone. She was talking loudly on a cell phone that she probably borrowed from one of her family members and I was working on tags while she was talking.
My service desk coworker got the call from this customer about her missing cell phone. She even called the checker at home to verify that he didn't have the phone. She did not accuse him of stealing it since she knew he wouldn't do that. She mentioned how horrible the customer was.

My service desk coworker got the call from this customer about her missing cell phone. She even called the checker at home to verify that he didn't have the phone. She did not accuse him of stealing it since she knew he wouldn't do that. She mentioned how horrible the customer was.

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