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Not a very big list from yesterday. We weren't too busy overall.
SM: Sucky Man
SW: Sucky Woman
ME:
We all know what happens when you assume...
SW: This bill can't be right! When I activated service, they told me I had unlimited nights and unlimited cell-to-cell.
ME: Your plan does come with mobile to mobile, but nights have never been a part of it. There are several plans that offer this.
SW: What do you mean, mobile to mobile? I thought it was cell-to-cell.
ME: You have unlimited calling to any other caller on our network.
SW: But I thought it was unlimited to all cell phones.
ME: Sadly, that is not an option.
SW: Well, it's not my fault the kid at the store told me the wrong information when he signed me up! I'm not paying this bill!
ME: Ma'am, you've had this plan for 5 years. You've never changed it. Every bill you've received since the first one has shown everything included in your plan and it has never listed that you have unlimited nights.
SW: *Scoff* I never look at my bill unless there's something wrong with it.
ME: But, if you thought you had a service that wasn't there, I would say there was something "wrong." How could you know unless you check the bill?
SW: It's not my job to make sure you're doing things right!
No, it's not your job to make sure you have everything you thought you were supposed to or be informed of your plan details. Not your job at all.
And when she got the bill, she probably downloaded in her pants
SW: You need to take these download charges off my bill! My son never downloaded anything!
ME: Well, I see here he downloaded 163 ringtones last month.
SW: But the Tech people told me this phone doesn't have enough memory for that many tones. How can you charge me for songs he don't have on his phone?
ME: The system doesn't know how much free memory he has on his phone. But he did request to download content, it let him know how much the charge was going to be and asked him if he accepted it. He agreed, and was billed for the transmission.
SW: But it's not on his phone! He never saved them, he was just previewing them!
ME: Previewing?
SW: Yeah, he was just listening to them and deleting them. He wasn't saving them.
ME: But the charge comes from the transmission, whether or not he saved it.
SW: But it's not a "download" until you save it!
ME: No, it's a download when it sends the content to the phone.
SW: But he didn't know that!
Actually, as I already told you, Little Billy was advised of the charge with each and every download. Looks like you'll have to dig into the beer fund to pay the bill this month.
My Precious
SW: I don't know nothin about these textses.
So it was sending the Precious textses, it was. We hates it! We hates it forever!
Up an unsanitary tributary without sufficient means of transportation
ME: There should be a little round label on the back of the phone, under the battery.
SW: Oh, I took that off.
ME: You... you did?
SW: Yeah, when I got the phone.
ME: I'm afraid you've voided your warranty.
SW: Why? Who cares about it?
ME: Because it changes color if liquid damage is present. If it's removed or tampered with, the warranty is void.
SW: Well, it was white when I took it off.
ME: But if the phone has been exposed to liquid since then, there's no way to determine it. And even if it hasn't been, the warranty is still void.
SW: I don't even know why I took it off.
Oooh, I know! Because you're an ignorant moron!
SM: Sucky Man
SW: Sucky Woman
ME:
We all know what happens when you assume...
SW: This bill can't be right! When I activated service, they told me I had unlimited nights and unlimited cell-to-cell.
ME: Your plan does come with mobile to mobile, but nights have never been a part of it. There are several plans that offer this.
SW: What do you mean, mobile to mobile? I thought it was cell-to-cell.
ME: You have unlimited calling to any other caller on our network.
SW: But I thought it was unlimited to all cell phones.
ME: Sadly, that is not an option.
SW: Well, it's not my fault the kid at the store told me the wrong information when he signed me up! I'm not paying this bill!
ME: Ma'am, you've had this plan for 5 years. You've never changed it. Every bill you've received since the first one has shown everything included in your plan and it has never listed that you have unlimited nights.
SW: *Scoff* I never look at my bill unless there's something wrong with it.
ME: But, if you thought you had a service that wasn't there, I would say there was something "wrong." How could you know unless you check the bill?
SW: It's not my job to make sure you're doing things right!
No, it's not your job to make sure you have everything you thought you were supposed to or be informed of your plan details. Not your job at all.
And when she got the bill, she probably downloaded in her pants
SW: You need to take these download charges off my bill! My son never downloaded anything!
ME: Well, I see here he downloaded 163 ringtones last month.
SW: But the Tech people told me this phone doesn't have enough memory for that many tones. How can you charge me for songs he don't have on his phone?
ME: The system doesn't know how much free memory he has on his phone. But he did request to download content, it let him know how much the charge was going to be and asked him if he accepted it. He agreed, and was billed for the transmission.
SW: But it's not on his phone! He never saved them, he was just previewing them!
ME: Previewing?
SW: Yeah, he was just listening to them and deleting them. He wasn't saving them.
ME: But the charge comes from the transmission, whether or not he saved it.
SW: But it's not a "download" until you save it!
ME: No, it's a download when it sends the content to the phone.
SW: But he didn't know that!
Actually, as I already told you, Little Billy was advised of the charge with each and every download. Looks like you'll have to dig into the beer fund to pay the bill this month.
My Precious
SW: I don't know nothin about these textses.
So it was sending the Precious textses, it was. We hates it! We hates it forever!
Up an unsanitary tributary without sufficient means of transportation
ME: There should be a little round label on the back of the phone, under the battery.
SW: Oh, I took that off.
ME: You... you did?
SW: Yeah, when I got the phone.
ME: I'm afraid you've voided your warranty.
SW: Why? Who cares about it?
ME: Because it changes color if liquid damage is present. If it's removed or tampered with, the warranty is void.
SW: Well, it was white when I took it off.
ME: But if the phone has been exposed to liquid since then, there's no way to determine it. And even if it hasn't been, the warranty is still void.
SW: I don't even know why I took it off.
Oooh, I know! Because you're an ignorant moron!
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