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Two real winners Wednesday night. (Why is it the assholes always come out on Wednesdays and Sundays?)
Winner 1
This guy came in on the Friday of Tax-Free Weekend and wanted us to install XP on his brand-new Vista machine. We do everything we can to avoid this because trying to downgrade to XP will often cripple a machine that originally had Vista on it. We warned the guy that this would happen. We offered to allow him to order from the Business branch of the company so he could get an XP machine. He still insisted on getting XP put on the machine and one of the senoir techs was confident that he could do it and get all the drivers for it.
Sunday rolls around and he was still working on it. Finally, he got it in somewhat working order and handed it back to the client. Of course, the machine was still crippled like a polio survivor, so the client brought it back in mad as hell. We did a restore on it and attempted to put it in a double-boot environment, which still didn't work.
Of course, when I came in Wednesday night, I didn't know all of this. As I'm trying to catch up on different processes and get started on all the grunt work that no one likes to do, this guy comes in and rips me a new one because the machine was not finished yet. Someone else told him that it would be ready that night. And when he brought it in, only "three machines" were ahead of him, so we should have finished with his machine a long time ago.
My attempts to explain how those "three machines" quickly became thirty and how difficult it is to downgrade to XP would not appease him. Because he's worked in IT and I'm a worthless peon and don't know what I'm talking about. And we are evil puppy eaters that just don't want to work on his machine.
However, the nice tattooed lady that watched the exchange said I handled it beautifully.
Winner 2
This lady called in about her computer not even being looked at after a week. She checked it in the previous Wednesday and we warned her about Tax-Free Weekend coming up, which would throw a monkey wrench into our processes. It was entirely possible that it would take a week for us to even look at her machine. She checked it in anyway and then got upset when I gave my generic "we're still working on it."
When I tried to explain to her again, she complained that she was there "first" and we should have worked on the new PC setups after we had looked at her machine. (Never mind the ten or so that were checked in before hers or the fact that we peons have absolutely no say in how we do things.) We had one guy in the back working on old machines throughout the weekend! It's not our fault that we had so many new setups to work on and SOP dictates that they have to be done in two hours!
Then she wanted to speak to the store manager.
He's not in.
You mean, you have no manager working today?!
No, I can put you in touch with the manager on duty, if you like.
You have no manager at all?!
There is a manager on duty that you can talk to.
Never mind that! Who is your manager?!
His name is <Puddentaine>. Let me find the schedule so I can tell you when he's in next...
Never mind that! I'm never shopping at your store again! *click*
Bitch.
My senoir praised me endlessly that night, because he knew I was upset about both those dingbats ripping into me. And he suspects that I'm going to quit soon, and he really doesn't want me to. Especially after two people have put in their notices already. I feel a little guilty, but SCs like the above two wipe that guilt clean away.
Winner 1
This guy came in on the Friday of Tax-Free Weekend and wanted us to install XP on his brand-new Vista machine. We do everything we can to avoid this because trying to downgrade to XP will often cripple a machine that originally had Vista on it. We warned the guy that this would happen. We offered to allow him to order from the Business branch of the company so he could get an XP machine. He still insisted on getting XP put on the machine and one of the senoir techs was confident that he could do it and get all the drivers for it.
Sunday rolls around and he was still working on it. Finally, he got it in somewhat working order and handed it back to the client. Of course, the machine was still crippled like a polio survivor, so the client brought it back in mad as hell. We did a restore on it and attempted to put it in a double-boot environment, which still didn't work.
Of course, when I came in Wednesday night, I didn't know all of this. As I'm trying to catch up on different processes and get started on all the grunt work that no one likes to do, this guy comes in and rips me a new one because the machine was not finished yet. Someone else told him that it would be ready that night. And when he brought it in, only "three machines" were ahead of him, so we should have finished with his machine a long time ago.
My attempts to explain how those "three machines" quickly became thirty and how difficult it is to downgrade to XP would not appease him. Because he's worked in IT and I'm a worthless peon and don't know what I'm talking about. And we are evil puppy eaters that just don't want to work on his machine.
However, the nice tattooed lady that watched the exchange said I handled it beautifully.
Winner 2
This lady called in about her computer not even being looked at after a week. She checked it in the previous Wednesday and we warned her about Tax-Free Weekend coming up, which would throw a monkey wrench into our processes. It was entirely possible that it would take a week for us to even look at her machine. She checked it in anyway and then got upset when I gave my generic "we're still working on it."
When I tried to explain to her again, she complained that she was there "first" and we should have worked on the new PC setups after we had looked at her machine. (Never mind the ten or so that were checked in before hers or the fact that we peons have absolutely no say in how we do things.) We had one guy in the back working on old machines throughout the weekend! It's not our fault that we had so many new setups to work on and SOP dictates that they have to be done in two hours!
Then she wanted to speak to the store manager.
He's not in.
You mean, you have no manager working today?!
No, I can put you in touch with the manager on duty, if you like.
You have no manager at all?!
There is a manager on duty that you can talk to.
Never mind that! Who is your manager?!
His name is <Puddentaine>. Let me find the schedule so I can tell you when he's in next...
Never mind that! I'm never shopping at your store again! *click*
Bitch.
My senoir praised me endlessly that night, because he knew I was upset about both those dingbats ripping into me. And he suspects that I'm going to quit soon, and he really doesn't want me to. Especially after two people have put in their notices already. I feel a little guilty, but SCs like the above two wipe that guilt clean away.