Why Should I Pay That Price? I Want the Sale Price

[disneyfav4ever]

There's this one lady who always shops at our store. No matter what she buys she always argues about a price of at least one item. My favorite time though was when she was arguing with me about the price of some kind of laundry detergent.

Me - Me
S - Customer

Me - (Scans item, item rings up $6.99)
S - That's supposed to be $5
Me - All right, I can go back and check
S - Fine, I'll wait

So I go back and check, find the item, and it's $6.99.

S - So?
Me - It's $6.99
S - No it's not it's $5
Me - I just checked, it's $6.99
S - No it's not. I'll show you.

So I follow her back to where the item is, and she points to an item two shelves up that is $5.

Me - That's not what this is. That is $5, but this one is $6.99
S - Well I don't want that one, (points at $5 one,) I want this one, (points to $6.99 item,) but I want it for $5.
Me - I can't give it to you for $5 just because the one you don't want is on sale and the one you do want isn't.
S - Fine! I won't get it then.
Me - (Thinking - Fine with me.) All right then.

I swear I see this lady all the time. And whenever I see her it's a good time for me to go on break. (We can take our breaks whenever we want on late shifts.) She'll complain about tax even! She never speaks unless it's to argue about a price, and big suprise here, she never says please or thank you.

[powerboy]

I always check the UPC, if I am able too.

[Marxfan]

What is it with customers and their selective sight? If I'm uncertain whether the item I want is the right price, I always, always, always ask an associate to check so as to avoid any trouble at the cash register.

[disneyfav4ever]

I swear I think this lady likes to argue and complain. Of course, when she does this, (and I have her in my line probably about once a week,) she holds up the line for about ten minutes each time, (I've seen her in the store up to three times a day,) and the customers behind her usually tell me they think there's something "off" with her.

This one other time we were selling flats of flowers, and she had bought two four-packs and three six-packs, so she had bought five packs total. There are six packs in a flat. Since she had only bought five packs and a flat is six I had to charge her for the flowers individually. This is what the exchange was like;

Me - Your total is $15.
S - It should only be $12
Me - Each pack is $3 and you bought 5, that's $15.
S - A flat is only $12, and I bought less then a flat, so it shouldn't cost more.
Me - But you didn't get a flat, you bought five packs. The packs aren't the same size either.
S - I want to speak to your manager.

I call the manager over, who then calls the floral manager over.

FM - What's the problem.
Me - (Thinking, well it's S, (who is recognized by most people in the store as trouble,) what do you think the problem is?) She didn't buy a flat but she wants the price for a flat.
FM - We can't do that.
S - But a flat is cheaper.
Me - (Thinking - well just buy a flat then.)
FM - Well the four-packs and six packs can't be mixed up, the four packs have slightly bigger flowers. . . (She goes into a speil for about a minute explaining why we can't charge her for a flat when the flowers she bought were two different sizez in the first place.)

FM leaves.

S - Fine I'll just get these.

She held up my line for ten minutes arguing about flowers. I know she's said about certian items that the other store in town has them for cheaper, and I know CSRs have told her to go shop there then.

[Dips]

Me - I can't give it to you for $5 just because the one you don't want is on sale and the one you do want isn't.
S - Fine! I won't get it then.
Me - (Thinking - Fine with me.) All right then.

Isn't it great when everyone agrees.

It reminds me of a conversation I had with a customer a while back:

SC: Do I get a free update?

Me: I'm sorry, but [version number] was you final free update. You can get an update for $200.

SC: What? $200!? I'm not going to get it.

Me: [thinking] Well, duh. If you don't want to pay for the update, of course you're not getting the update. [out loud] No problem. I've entered the quote of $200 into the system and the price will be good for 30 days in case you change your mind. Is there anything else I can help you with?

[sms001]

So I follow her back to where the item is, and she points to an item two shelves up that is $5.
Me - That's not what this is. That is $5, but this one is $6.99
S - Well I don't want that one, (points at $5 one,) I want this one, (points to $6.99 item,) but I want it for $5.

I wish I was a SC. This would SO totally rock at a car dealership. Or for housing!!!

Realtor: I see you want to put in an offer for the 5 Bdrm 3 Bth by the lake?
SC ME: Yes, I saw a 1 Bdrm condo in another town for 23,000 a few months ago, so that's what I'd like to pay for the house........
Realtor:

[Becks]

How sad that the only "enjoyment" that woman apparently gets is to harass cashiers about prices.

She needs a different hobby.

[Aldous]

I have a hobby for her, it'll be perfect. She can collect UPCs and Price Tags. MAybe she already does, and the only reason she's buying those items is because those are the price tags she needs to create a horrible FrankenUPC that will destroy us all. That or she's off her rocker.

[Talonetc]

People tend to hassle us about mail-in rebates, thinking they can whine about how they never get them and it's a conspiracy so we'll give it to them up front. In fact, we just wonder what THEY did to fuck the rebate up. There are requirements to every rebate, such as an internet package or a mailing deadline and 99% of the time, they didn't read the damn thing and screwed themselves.

[Catwoman2965]

People tend to hassle us about mail-in rebates, thinking they can whine about how they never get them and it's a conspiracy so we'll give it to them up front. In fact, we just wonder what THEY did to fuck the rebate up. There are requirements to every rebate, such as an internet package or a mailing deadline and 99% of the time, they didn't read the damn thing and screwed themselves.

I agree - it's not THAT hard. I've had rebates for a couple of cell phones, anti-virus software, a shredder, and i've never had any problem getting them. Of course, I READ the instructions, and follow them, so maybe that's it. And honestly, the instructions are pretty idiot-proof...but as you say, most people can't be bothered to read what they are supposed to do, and it comes back to bite them in the butt.

[rerant]

Customers are forever getting confused with prices at my work then arguing about them.
I always say the same thing when I learn they are mistaken, "These eight numbers below the barcode are always on every sign. Did the numbers match? Oh you didn't check them? Well, there's your problem, you're oblivious."

[allniter]

If I was the customer behind her, I'd tell her to go check the price herself if she was going to hold me up. Why people in line with these idiots put up with this crap I'll never understand??!! No backbone I guess, sad.