Our return policy is 30 days with a receipt to get the form of tender back that you used. No receipt or after 30 days is a store credit.
A man walks up to the service desk with some luggage he wants to return.
SC - Hi I want to return this luggage.
Me - OK do you have a receipt?
SC - No.
Me - Without a receipt I can only give you a store credit.
SC - But I have my American Express statement showing that I purchased these items here and I want it back on my card.
Me - I am sorry sir but I can't put it back on your card without a reciept. Your credit statement only shows that you made a purchase here but it does not show what the itmes are and I can't use that for a return.
SC - Can you look it up on your system?
Me - I am sorry sir but our system does not work like that. I am not able to look up transactions with credit cards.
SC - I work with computers and I know that you can look it up!
Me - I am sorry again sir but our system is not the sophisticated. I will need your receipt.
SC - I want to talk to your manager!
Me - I am the manager on duty at the moment. I will be happy to return your luggage for the full price you paid but it will have to go on a store credit without a receipt.
SC - THIS IS FRAUD!! YOU ARE REFUSING TO GIVE ME MY MONEY BACK!! I AM CALLING AMERICAN EXPRESS AND TELL THEM YOU ARE REFUSING MY RETURN!!
Me - Sir I am not refusing your return. I can't put it back on your credit card without a receipt.
SC- I am calling American Express.
Me - Sir it does not matter what American Express says. This is our store policy and American Express has nothing to do with it.
SC - Help the next in line I am calling American Express right now.
He goes off to the side and calls American Express. Five minutes later he returns to the front and says nothing and picks up his luggage and walks out the store
He came back two days later WITH his RECEIPT and is as nice as can be and gets his credit back on his card.
A man walks up to the service desk with some luggage he wants to return.
SC - Hi I want to return this luggage.
Me - OK do you have a receipt?
SC - No.
Me - Without a receipt I can only give you a store credit.
SC - But I have my American Express statement showing that I purchased these items here and I want it back on my card.
Me - I am sorry sir but I can't put it back on your card without a reciept. Your credit statement only shows that you made a purchase here but it does not show what the itmes are and I can't use that for a return.
SC - Can you look it up on your system?
Me - I am sorry sir but our system does not work like that. I am not able to look up transactions with credit cards.
SC - I work with computers and I know that you can look it up!
Me - I am sorry again sir but our system is not the sophisticated. I will need your receipt.
SC - I want to talk to your manager!
Me - I am the manager on duty at the moment. I will be happy to return your luggage for the full price you paid but it will have to go on a store credit without a receipt.
SC - THIS IS FRAUD!! YOU ARE REFUSING TO GIVE ME MY MONEY BACK!! I AM CALLING AMERICAN EXPRESS AND TELL THEM YOU ARE REFUSING MY RETURN!!
Me - Sir I am not refusing your return. I can't put it back on your credit card without a receipt.
SC- I am calling American Express.
Me - Sir it does not matter what American Express says. This is our store policy and American Express has nothing to do with it.
SC - Help the next in line I am calling American Express right now.
He goes off to the side and calls American Express. Five minutes later he returns to the front and says nothing and picks up his luggage and walks out the store
He came back two days later WITH his RECEIPT and is as nice as can be and gets his credit back on his card.
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