Enjoy my gift card!

[LadyAndreca]

I had a gentleman come in last Friday. He was an older guy, but quiet and polite. He had a receipt for a $100 giftcard he'd bought for his daughter (or for his grandson and given to his daughter, I never did figure out which) and she'd lost it, and he wanted to know if we could replace it. The steps are pretty simple, but it takes time--a gift card can't be refunded in the store without the actual gift card present.

First, a call to gift card authorization. Since he had the receipt, all I had to do was read off the receipt number and tell him which of the two gift cards it was. The card was unused--so, full replacement.

Second, the guy on the line had to get contact info for the customer. He agreeably gave his address and phone number.

Third, he has to send a copy of the receipt to them. They have both a fax line (means you get your replacement card mailed same day) and a mailing address (meaning you have to wait for the mail both ways). That's ALL he had to do to get his replacement.

He SC-ified instantly. He yelled at the poor guy on the phone for several minutes, then shoved the phone into my hands and said "You tell this guy how to do it, I can't deal with this idiot!" After determining he was on step 3, I had to explain to the SC that he only had one step left.

Nope. Manager is called, manager figures out I'm on the phone with gift card authorization, manager tells him I'm doing it right, just follow the steps and his replacement will be mailed right to him.

At this point, he yells loud enough that everyone in the area turned to look at him, "Well, your store is ripping me off. Enjoy my gift card and the fact that you've stolen a hundred bucks from me!" He turns around and storms out of the store.

Me: Uh. The guest just yelled at all of us and left the store.
GCA: Oh. Um.
Me: Yeah. Well, I guess you have his contact info, and he has his receipt if he changes his mind. So...um...sorry about that. Thanks for your help.
GCA: Er. Yeah. Um...have a nice day, I guess.
Me: You too.

I felt sorry for the guy on the phone. We must have killed his call time score with that one.

I had to laugh though. The card was reported missing or stolen--even if he finds the card, he has to call them for a new one because it's cancelled now.

[Becks]

Some people.

I don't understand what his problem was.

[Aldous]

I think that he became the Were-SC because he actually had to do work to get the refund, and send them the receipt. That's just my guess, who knows he might have eaten some bad shellfish (let's face it, it's always shellfish) and he got a sudden case of SCititosis.

[LadyAndreca]

My guess is that he wanted the gift card then and there, but I don't understand why he would have agreeably given out his address and phone number in that case.

[Imogene]

bad shellfish (let's face it, it's always shellfish)

And you know why? Cause it's only a few letters away from 'selfish'.

[Plaidman]

No, my guess was he wanted to have another gift card for a 100 dollars, so then he could have two, but when it got to the point that he was told the first one was going to be /canceled/ he got angry.

~Plaidman. Too many years of scam attempts.

[Emrld]

I kinda lean toward he wanted a new one issued right then and there . . .
I understand policy and all that . . .but could you have faxed it in for him . . .sure he still wouldn't have gotten it same day but it would have been that much closer to arriving to him.