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So I work in a Supermarket, and you know, when you buy something in a supermarket, you get a receipt for what ever you are buying... Well I have always found it comical that whenever I hand someone a receipt, they do one of four things.
1. The normal thing is to just stuff it in a bag or put it in your pocket, to look at or keep for later if a problem ever aroused.
2. The study it intently for 5 minutes, talking to themselves about it asking me a question and then answering it themselves by looking just a few inches down the receipt.
3. They leave it on the counter.
4. They ask me to throw it out, or just leave with out it.
Now the funny thing about number three is that whenever I get a chance I always ask them if they merely forgot the receipt, or just want me to throw it out for them. The reply is usually,"I do not want my receipt," or "No Thanks." But I find it quite comical that some people will get embarrassed when I ask them this simple question. Now I do it with extreme politeness, as I do with all area of my job, since Customer service is the main drive of our business, their is no reason to get embarrassed! People will turn bright red, as though they had been caught trying to steal cookies from the cookie jar, as a child, or that they had forgotten to do something important. Most people will just say, "I don't want it", or just keep on walking. Some people have no idea what to say, and I usually solve the problem and I say, "I'll just throw it out for you."
But the things that I find most comical are the people that are offended by me asking this question, as though I am poking fun at them. But in all honesty I am trying to make their experience better, as it helps us when people wish to return items, and makes for a less frustrating event for the customer.
Now the people that fall under category four are usually the individuals that attempt to scam us. One individual, who we have a whole book on, will never use her store card and consistently attempts to return items that she brought on sale, in order to make a dollar or two. I usually ask her if she wants her receipt, and she says no, and later, when I go to return an item she bought yesterday while it was on sale, she says that the cashier did not give her the receipt. Now this particular SC is the one we all dread, we all walk away from her once we see her walk into the store, and if I am behind the customer service desk, I will go in the back and hide. Seriously.
Anyway, we have a whole clipboard dedicated to this customer, all the minor scams she has played on us, and now I actually keep her receipts cause I know I will have to deal with her the next day. I will tell more about my encounters with this SC at a later date, but I merely wanted to create this receipt thread to see if anyone else encounters the same thing that I do, and create a reference point for the type of SC I deal with.
1. The normal thing is to just stuff it in a bag or put it in your pocket, to look at or keep for later if a problem ever aroused.
2. The study it intently for 5 minutes, talking to themselves about it asking me a question and then answering it themselves by looking just a few inches down the receipt.
3. They leave it on the counter.
4. They ask me to throw it out, or just leave with out it.
Now the funny thing about number three is that whenever I get a chance I always ask them if they merely forgot the receipt, or just want me to throw it out for them. The reply is usually,"I do not want my receipt," or "No Thanks." But I find it quite comical that some people will get embarrassed when I ask them this simple question. Now I do it with extreme politeness, as I do with all area of my job, since Customer service is the main drive of our business, their is no reason to get embarrassed! People will turn bright red, as though they had been caught trying to steal cookies from the cookie jar, as a child, or that they had forgotten to do something important. Most people will just say, "I don't want it", or just keep on walking. Some people have no idea what to say, and I usually solve the problem and I say, "I'll just throw it out for you."
But the things that I find most comical are the people that are offended by me asking this question, as though I am poking fun at them. But in all honesty I am trying to make their experience better, as it helps us when people wish to return items, and makes for a less frustrating event for the customer.
Now the people that fall under category four are usually the individuals that attempt to scam us. One individual, who we have a whole book on, will never use her store card and consistently attempts to return items that she brought on sale, in order to make a dollar or two. I usually ask her if she wants her receipt, and she says no, and later, when I go to return an item she bought yesterday while it was on sale, she says that the cashier did not give her the receipt. Now this particular SC is the one we all dread, we all walk away from her once we see her walk into the store, and if I am behind the customer service desk, I will go in the back and hide. Seriously.
Anyway, we have a whole clipboard dedicated to this customer, all the minor scams she has played on us, and now I actually keep her receipts cause I know I will have to deal with her the next day. I will tell more about my encounters with this SC at a later date, but I merely wanted to create this receipt thread to see if anyone else encounters the same thing that I do, and create a reference point for the type of SC I deal with.
Also, if I was him I would NOT have paid twice but then again I would have kept my receipt. 
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