You'd feel better if you'd just rip into the occasional customer!

[DesignFox]

If we do sufficiently well at a mystery shop, we get money in the team fund, which means we can have parties, trips paintballing, a TV for the breakroom and the like. Last year we did better than any other cinema in the chain, getting a TV, freeview, paintballing, 3 or 4 parties, including a huge Christmas bash with a meal and free booze.

I am impressed that you all have such great incentive to pass the mystery shops! That's awesome. All I get is to keep my job. (and even then, working for a retailer, they don't care thing one about my mystery shops as long as I keep my sales average high- I'm allowed to let my sales numbers talk, not the busy-body shoppers).

And in my business, mystery shops are a total waste of time, anyway. 1) I don't get a sale out of the deal. 2) If I ever took that long and threw that much info at a real customer, they'd run out the door without spending anything.

My job is to best assess my customers needs/wants and send them out the door with as much crap as possible based upon that. Wish my company would take that hint and let the shoppers go!

Thanks for the explanation Raps and Cinema Guy...I can see how that method would work in a theater.