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I have mentioned this in other posts regarding non-profitable customers. This is also someone I talked about earlier who at least three times a month, calls in to gripe about everything except for the service she has with us. Because of it, her account is one of those I keep a constant eye on.
I took a look at it last week, and suspended her account for not paying the bill. Ever since May of this year, she had "problems" with her e-mail service. The "problems" were the fact that we had shut down her service for not paying the bill, causing her not to be able to look at her e-mail. When this first started, a rep agreed to provide her with a $10 credit, which were late charges, but she still had to pay the bill. Since that time, she has had the account suspended for non payment, and each month, calls in to gripe about the "problems" with logging into her e-mail. Every time, someone gives this heffer a month's worth of credit, and then turns her back on.
This past week, I checked and found she owed $45, which was at least two months of service past due. I immediately shut her off, and of course, she ignored the voice mails left before I did this. Four days later, I saw a note on her account where a supervisor in another department not related to this gave her a $30 credit, and his notes said "Customer was threatening to leave for another company unless she was provided a credit. Customer saved." Nothing more. I was nearly infuriated with that, mainly because all this bitch has to do is tell all of her friends how she gets away with free service. All you have to do is threaten the company you deal with, and if you're ugly enough about it, you get money knocked off your bill.
Does anyone find that a company actually "saves" a customer who month after month does not pay their bill? How are these people called "customers" if the company does not profit from them? Isn't this why companies like Sprint picked out 1,000 of their worst customers and decided to tell them to whistle "Dixie"? Nothing but a problem customer, getting free service, bitches and complains all the time.......time to take action, I say.
I took a look at it last week, and suspended her account for not paying the bill. Ever since May of this year, she had "problems" with her e-mail service. The "problems" were the fact that we had shut down her service for not paying the bill, causing her not to be able to look at her e-mail. When this first started, a rep agreed to provide her with a $10 credit, which were late charges, but she still had to pay the bill. Since that time, she has had the account suspended for non payment, and each month, calls in to gripe about the "problems" with logging into her e-mail. Every time, someone gives this heffer a month's worth of credit, and then turns her back on.
This past week, I checked and found she owed $45, which was at least two months of service past due. I immediately shut her off, and of course, she ignored the voice mails left before I did this. Four days later, I saw a note on her account where a supervisor in another department not related to this gave her a $30 credit, and his notes said "Customer was threatening to leave for another company unless she was provided a credit. Customer saved." Nothing more. I was nearly infuriated with that, mainly because all this bitch has to do is tell all of her friends how she gets away with free service. All you have to do is threaten the company you deal with, and if you're ugly enough about it, you get money knocked off your bill.
Does anyone find that a company actually "saves" a customer who month after month does not pay their bill? How are these people called "customers" if the company does not profit from them? Isn't this why companies like Sprint picked out 1,000 of their worst customers and decided to tell them to whistle "Dixie"? Nothing but a problem customer, getting free service, bitches and complains all the time.......time to take action, I say.
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