We had a guy check into our hotel at 1:30 am last night. At about 7 am he comes back in claiming that our room had mold and "smelled funny" He further claimed that he and his family had to check into another hotel due to that fact. He wants his money refunded
My manager asks why he didn't call, he claims that he called a couple of times. The manager's leave their phone on all night in case and were up for an hour after the family checked in.
Manager goes to examine room, both beds were used as well as the bathroom (including the shower). She asks why they used the beds if the room was so unsatisfactory. Because according to him the mold was so bad his daughter's allergies were tormenting her. He stammers something about them not noticing it at first.
Manager finally asks to see a receipt for the other hotel and the man snaps that it's "none of her business" Manager gives back the money for tonight (they reserved for two nights) but says that she won't refund them for the night they stayed in the room). This guy leaves swearing he will "fight the charges"
Why is it when a scammer gets caught they still throw around threats like that's going to change someone's mind.
My manager asks why he didn't call, he claims that he called a couple of times. The manager's leave their phone on all night in case and were up for an hour after the family checked in.
Manager goes to examine room, both beds were used as well as the bathroom (including the shower). She asks why they used the beds if the room was so unsatisfactory. Because according to him the mold was so bad his daughter's allergies were tormenting her. He stammers something about them not noticing it at first.
Manager finally asks to see a receipt for the other hotel and the man snaps that it's "none of her business" Manager gives back the money for tonight (they reserved for two nights) but says that she won't refund them for the night they stayed in the room). This guy leaves swearing he will "fight the charges"
Why is it when a scammer gets caught they still throw around threats like that's going to change someone's mind.
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