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So today I was in Children's wear. Being the youngest, yet most experienced (And, according to my supervisor, THE BEST at Customer Service), the younger and newer clerks have kind of attatched themselves to me. I'm closest to their age group (most of the other women are grandmothers/mothers) and stuff, I guess. I help them out when I can.
Anyways, today in Children's Wear it was hectic in waves... nothing, then ten people at once. And sadly this cashier's desk is not set up the way the others are, so there aren't any nice orderly lines. But we managed.
Then Brent (Name changed of course), calls over "Hey, Horsetuna! Can this lady use her father's card?"
My head turns around. Its an older woman with a lot of wrinkles (reminds me of trailer park women. You know the type), short, with her family gathered about her.
I shake my head "Unless he is here to sign the paper, we can't take the card."
She starts to protest, I actually OVERTALK her "Its ILLEGAL, sorry!"
She of course is throwing a fit 'Done it for five years! " "Never had a problem before! " "I'm his legal guardian! I control his money and estates!" "Maybe they should give me my own D*** card!"
I smile and offer her my name. She says "Yes! I am going to call the complaint line about this!"
So I write down my first name and my employee number and give it to her "Anne with an E. " I remind her. She mutters something, then goes on about legal guardian ship as well.
I'm a bit shaky, so I take my lunch then (The others were okay with it, and I was hungry) and head upstairs. I call the ASM to tell her I need to talk to her about the complaintant (I want to head her off at the pass, so to speak! Dont shoot me in the foot!)
So I tell her what happened. She smiles and tells me I did the right thing! I am VERY relieved at this and relax though I'm still jittery (Stress, hunger and the lady)
But it felt nice in a way to beat one down you know?
So after lunch I go back down and tell Brent we did the right thing, etc... he asks if we should have kept the card. I say "Probably, but at the time I dont think we should've aggravated her more."
She also wrote on our VOID slip about refusing to accept the card (I couldnt' read the writing well). She isnt supposed to do that but inissted when we voided the order out to redo it with another card (or they cancelled it. Dunno. lunch!)
Anyways, that's my story. Phew.
Anyways, today in Children's Wear it was hectic in waves... nothing, then ten people at once. And sadly this cashier's desk is not set up the way the others are, so there aren't any nice orderly lines. But we managed.
Then Brent (Name changed of course), calls over "Hey, Horsetuna! Can this lady use her father's card?"
My head turns around. Its an older woman with a lot of wrinkles (reminds me of trailer park women. You know the type), short, with her family gathered about her.
I shake my head "Unless he is here to sign the paper, we can't take the card."
She starts to protest, I actually OVERTALK her "Its ILLEGAL, sorry!"
She of course is throwing a fit 'Done it for five years! " "Never had a problem before! " "I'm his legal guardian! I control his money and estates!" "Maybe they should give me my own D*** card!"
I smile and offer her my name. She says "Yes! I am going to call the complaint line about this!"
So I write down my first name and my employee number and give it to her "Anne with an E. " I remind her. She mutters something, then goes on about legal guardian ship as well.
I'm a bit shaky, so I take my lunch then (The others were okay with it, and I was hungry) and head upstairs. I call the ASM to tell her I need to talk to her about the complaintant (I want to head her off at the pass, so to speak! Dont shoot me in the foot!)
So I tell her what happened. She smiles and tells me I did the right thing! I am VERY relieved at this and relax though I'm still jittery (Stress, hunger and the lady)
But it felt nice in a way to beat one down you know?
So after lunch I go back down and tell Brent we did the right thing, etc... he asks if we should have kept the card. I say "Probably, but at the time I dont think we should've aggravated her more."
She also wrote on our VOID slip about refusing to accept the card (I couldnt' read the writing well). She isnt supposed to do that but inissted when we voided the order out to redo it with another card (or they cancelled it. Dunno. lunch!)
Anyways, that's my story. Phew.
Go, Horsetuna." 
, that's YOUR problem not OURS.
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