This happened yesterday, but I had to wait 'til today to hear the outcome.
<<<WARNING: RACIST REDNECK SWEARING AHEAD>>>
We have a customer who is sweet as candy when he drops his car off, but turns into a raging lunatic when he picks it up, always over small stuff or stuff we didn't do. He came in to pick his car up yesterday, and had a hissy fit over a grease mark on his fender edge(which can be easily wiped off, but to ask us to do that would not be sucky). This is paraphrased, since I could only hear the racist screaming from the service drive, but I got the gist of it from many witnesses.
PR: Pwned Racist
CSM: Customer Service Manager(who is black. yes it matters)
SD: Service Director
Remember, this was a little grease on the fender edge.
PR: WHAT THE FUCK? EVERYTIME! EVERY FUCKING TIME! IT'S ALWAYS SOMETHING! YOU GUYS ALWAYS FUCK UP MY CAR!
CSM: Sir, please calm down and lower your voice. We can handle this like adults.
PR: FUCK YOU! MY CAR IS ALWAYS FUCKED UP WHEN I PICK IT UP! I'M SICK OF THIS SHIT! I'M TIRED OF BEING TREATED LIKE A FUCKING NIGGER!
CSM:
I oughta knock you on your ass!
Everyone in the drive, including other customers:
PR:

SD: <to PR> Sir, come with me please.
SD took PR into his office for about 5 minutes. PR comes out, gets in his car, and leaves quietly.
CSM talked to the dealership owner about this guy, and as of today, PR is.......
BANNED FOR LIFE!
Yes! I am so glad the powers that be finally nutted up on this guy and told him what his "business" was worth!
Bu-bye, Asshole!
<<<WARNING: RACIST REDNECK SWEARING AHEAD>>>
We have a customer who is sweet as candy when he drops his car off, but turns into a raging lunatic when he picks it up, always over small stuff or stuff we didn't do. He came in to pick his car up yesterday, and had a hissy fit over a grease mark on his fender edge(which can be easily wiped off, but to ask us to do that would not be sucky). This is paraphrased, since I could only hear the racist screaming from the service drive, but I got the gist of it from many witnesses.
PR: Pwned Racist
CSM: Customer Service Manager(who is black. yes it matters)
SD: Service Director
Remember, this was a little grease on the fender edge.
PR: WHAT THE FUCK? EVERYTIME! EVERY FUCKING TIME! IT'S ALWAYS SOMETHING! YOU GUYS ALWAYS FUCK UP MY CAR!
CSM: Sir, please calm down and lower your voice. We can handle this like adults.
PR: FUCK YOU! MY CAR IS ALWAYS FUCKED UP WHEN I PICK IT UP! I'M SICK OF THIS SHIT! I'M TIRED OF BEING TREATED LIKE A FUCKING NIGGER!
CSM:

Everyone in the drive, including other customers:

PR:


SD: <to PR> Sir, come with me please.
SD took PR into his office for about 5 minutes. PR comes out, gets in his car, and leaves quietly.
CSM talked to the dealership owner about this guy, and as of today, PR is.......
BANNED FOR LIFE!
Yes! I am so glad the powers that be finally nutted up on this guy and told him what his "business" was worth!
Bu-bye, Asshole!

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