Hey, im newish and this will be my first official post, so let me explain my job a bit. I schedule for an eye clinic. That’s all I do. I sit in a room for eight hours and take calls to schedule eye exams. Which means I talk to about 150-200 people every day. Sadly, a large majority are really sucky. Here’s a few that are just grinding me really bad today.
-The patients that call in and need an appointment on XX day by Dr. X. When told that the doctor isn’t in, ask “well that what am I supposed to do then?” uhhhhh, choose a different day or a different doctor. Their not in. I can’t do anything about that.
-Anyone who no-shows their appointment and then has to be seen NOW!!!!!! I understand that sometimes you’re going to forget, or something comes up. And I’m happy to check for cancellations and try and work you in. But when you start off making demands when you’re the one that messed up, I stop helping right there.
-The parent that calls in to make an appointment for their adult child. And when we get to specific days and times, they tell me “oh, you know what? I’m gonna have to call back ‘cause I don’t know their schedule.” Why are you even calling? Why isn’t your kid calling?
-Anyone that calls in and expects to make an appointment with out giving me their information. I don’t even need a social. Some people just get so offended when I ask for their name and date of birth.
-People that call in and dont know what they want. seriously. they just hem and haw for a few minutes and then finally sputter out what they want. Hang up, get your shit together, then call back.
-The patients that call in and need an appointment on XX day by Dr. X. When told that the doctor isn’t in, ask “well that what am I supposed to do then?” uhhhhh, choose a different day or a different doctor. Their not in. I can’t do anything about that.
-Anyone who no-shows their appointment and then has to be seen NOW!!!!!! I understand that sometimes you’re going to forget, or something comes up. And I’m happy to check for cancellations and try and work you in. But when you start off making demands when you’re the one that messed up, I stop helping right there.
-The parent that calls in to make an appointment for their adult child. And when we get to specific days and times, they tell me “oh, you know what? I’m gonna have to call back ‘cause I don’t know their schedule.” Why are you even calling? Why isn’t your kid calling?
-Anyone that calls in and expects to make an appointment with out giving me their information. I don’t even need a social. Some people just get so offended when I ask for their name and date of birth.
-People that call in and dont know what they want. seriously. they just hem and haw for a few minutes and then finally sputter out what they want. Hang up, get your shit together, then call back.
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