Why is it that people will call in to pay a bill, or some other billing related question and not want to give their account number? It always falls into one of two groups:
1. They get themselves as far away from their bill as physically possible (usually they're in the car). Bonus points if they get belligerent when you inform them that account numbers are needed to divulge any account info.
or
2. They have it, you know they have it, they just don't want to tax themselves by reading such a long number. They're the ones who are all "Do you need aaaaaaaaaaaaaaaaaall the numbers? *EXASPERATED SIGH*"
Yeah, I know 16 numbers is a lot to ask for a pea brain to read, but don't act like I'm asking for a blood sample.
1. They get themselves as far away from their bill as physically possible (usually they're in the car). Bonus points if they get belligerent when you inform them that account numbers are needed to divulge any account info.
or
2. They have it, you know they have it, they just don't want to tax themselves by reading such a long number. They're the ones who are all "Do you need aaaaaaaaaaaaaaaaaall the numbers? *EXASPERATED SIGH*"
Yeah, I know 16 numbers is a lot to ask for a pea brain to read, but don't act like I'm asking for a blood sample.
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