Me: *opening call schpeel*
SC: *mumble mumble mumble*
Me: I'm sorry?
SC: *mumble mumble* 123-456-7890
Me: Thank you Ma'am. And what is your name?
SC: *mumble mumble mumble*
Me: I'm sorry?
SC: Xer---Xer---um,...Xer---Zerxeses. Smith.
Me: All right, is this your credit card?
SC: *mumble* Yes.
Me: Could you spell your name for me please?
SC: X - E - R - E - S. S - M - I - T - H.
Me: ok thank you, and what is your address?
SC: *mumble mumble* 123 Anc---Anc---. Um...Anc---clo--. An---clo---tie. Anclotie St.
Me: Could you spell that please?
SC: A - N - C - L - O - T - E.
Me: Thank you. And could I have the city state and zip code please?
SC: 12345.
Me: ...
SC: ...
Me: I need the city and state please.
SC: 12345.
Me: No, Ma'am, I need the city and state for that address.
SC: Oh! Stupidville.
Me: ...
SC: ...
Me: And what state is that in?
SC: Stupidville!
Me: No, Ma'am, what state is that in?! *gnashing my teeth*
SC:...*mumble mumble mumble* Florida.
Me: Thank you. It looks like I just need to complete a security verification on the account. What I need to do is call the bank and have a bank representative verify some information with you, all right?
SC: *mumble mumble mumble*
Me: Ok hold one moment please.
She hung up as soon as I put her on hold.
Gee I wonder if that was fraud?
SC: *mumble mumble mumble*
Me: I'm sorry?
SC: *mumble mumble* 123-456-7890
Me: Thank you Ma'am. And what is your name?
SC: *mumble mumble mumble*
Me: I'm sorry?
SC: Xer---Xer---um,...Xer---Zerxeses. Smith.
Me: All right, is this your credit card?
SC: *mumble* Yes.
Me: Could you spell your name for me please?
SC: X - E - R - E - S. S - M - I - T - H.
Me: ok thank you, and what is your address?
SC: *mumble mumble* 123 Anc---Anc---. Um...Anc---clo--. An---clo---tie. Anclotie St.
Me: Could you spell that please?
SC: A - N - C - L - O - T - E.
Me: Thank you. And could I have the city state and zip code please?
SC: 12345.
Me: ...
SC: ...
Me: I need the city and state please.
SC: 12345.
Me: No, Ma'am, I need the city and state for that address.
SC: Oh! Stupidville.
Me: ...
SC: ...
Me: And what state is that in?
SC: Stupidville!
Me: No, Ma'am, what state is that in?! *gnashing my teeth*
SC:...*mumble mumble mumble* Florida.
Me: Thank you. It looks like I just need to complete a security verification on the account. What I need to do is call the bank and have a bank representative verify some information with you, all right?
SC: *mumble mumble mumble*
Me: Ok hold one moment please.
She hung up as soon as I put her on hold.
Gee I wonder if that was fraud?
Comment