I had a customer with a problem with his Video on Demand, well it turned out he needed a Technician to come out. I advised him that we now charge for the Techs to go out if its determine to be on the end of the customer thats causing the problem(ie. his equipment etc). He gave me his obvious hatred for that policy then let go with this gem.
"In my opinion the customer is never at fault ever"
Well I would have responded to that with what I WANTED to say but I like my job. >_>
"In my opinion the customer is never at fault ever"
Well I would have responded to that with what I WANTED to say but I like my job. >_>
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