ugh. the past two days sucked. sunday was worse than saturday....Saturday was Sweetest Day. in my opinion, not such a great day. i don't celebrate it. my fiance didn't even get a card, and he didn't get me anything. but, im still expected to sell products for it. you know...last minute gifts. i went in with a gameplan on how to get a bunch of sales, and i set up a nice display...and my store was dead. saturdays are usually busy. and my store was dead. can you say diappointment? now for the SCs.
I'm mad at you cause you offered help!
where i work, we have this policy, where when there are 3 people in line at the front register, the front register cashier pages IC3 and they get help. in most other stores, some floor employee helps. inb my store, cosmetics has to help, because we don't have the employees for anything else. so i go and call that i have an open register. as im standing there, i see a woman, probably in her late 40's chatting with a man who could be her husband, boyfriend, friend...i dunno. they were just up there chatting. i thought they didn't hear me, so i repeated myself. i see the woman point in my direction, and then walk over. reading her body language, i could tell this wasn't going to be good.
CW- cranky woman
Me- who else?
Me- hi! did you find everything ok?
CW- I wanted to wait! i didn't want to come over here! but you just had to keep calling!
Me- im sorry. i just tried to help.
CW- Well! i DIDN"T want to come over here! i was fine with just waiting! thats what i said! i said i didn't want to come over here!
(now this woman was seriously pissed. i was surprised that she was so upset over this)
Me- i didn't hear you say anything about not wanting to come over.
CW- oh. im sorry. i didn't know that.....
(me, thinking, oh yeah....NOW you want to apologize for acting stupid....i can't win for losing. if i don't offer help, i get in trouble, if i offer, i get yelled at....)
the transaction went on. i was able to keep up my nice attitude, and she tried to make things better, but i couldn't believe how mad she really was. this wasn't her just being snappy. you could look at her and she was livid....
Sucky Coworker
so on my way to work on sunday, i was thnking about what needed to get done. sundays, we are short employees. pharmacy only has one employee, then we have one manager, me, and the front cashier. for some reason, i was wondering what would happen if front register guy didn't come in.
i get to work, and we open up....front register guy isn't there yet. half hour later...still not there....no phone call. nothing. half hour later, no front register guy....five minutes later....he calls! "im at the hospital. my brother had to be rushed in last night." so we are irritated. our whole day is screwed up. its going to be tough.
one of our other managers come in to shop. we are talking to her. we tell her what happens. her response?"front register guy doesnt have a brother." the manager has known front register guy for years, and has never heard a thing about a brother...
pick a card..any card...just not the race card.
While on front register, i had a customer bring some makeup that had a sticker saying there was a coupon at the cosmetic counter. so i ran over there to get it. the AM on duty that day was over there pulling the drawer. as i was grabbing a coupon, a black man(yes, his race comes into play) came over. heres most of what happened. some parts, i ignored to the point i don't remember, some i had just walked away from, and some i was trying to talk to other customers around it.
HM-horrible man
me- poor me....
HM- let me smell the Nautica tester there.
Me- Thats the womans one.
HM- Its a tester isn't it? why won't you let me smell it?!
Me- im sorry. its just that it is womans, and i don't have the mens...
HM-oh. well, you got mens cologne testers, right? where are they? show them to me!
(at this point, i tried passing it off to my manager, only because i had a line up front as well. if there wasn't a line up front waiting for me, i wouldn't have tried passing HM off.)
HM- THERE! that one!(pointing at Antonio Banderas ,Spirit.)
Now....due to our store policy, we are not allowed to hand the customer the tester. we have had a woman abuse that priviledge. she would come in and spray about 10 sprays all over her, a few times a week. these testers cost us money, and we need to make them last, so we don't allow it anymore. plus, i prefer to spray it on a tester card first, because if the customer doesn't like the smell, they aren't walking around with a cologne they don't like.
so i reach for a tester card, as he is reaching for the tester in my hand. i kind of pull my hand back, so he can't grab it.
HM-GIVE ME THE TESTER! I AM A PAYING CUSTOMER AND YOU GIVE ME THE TESTER! YOU DO NOT KEEP IT FROM ME!(at this point, he was able to grab the tester from me. he sprayed it all over him, then slammed it down on the counter) YOU THINK A BROTHER IS GONNA STEAL IT RIGHT IN FRONT OF YOU! HOW STUPID CAN YOU BE! YOU TAKE THE TESTER, AND YOU PUT IT IN MY HAND! THATS HOW IT WORKS!YOU CAN'T JUDGE SOMEBODY BY THE COLOR OF THEIR SKIN! HOW DARE YOU! YOU FREAKING RACIST! YOU ARE TO GIVE ME THE TESTER WHEN I ASK FOR IT!
at this point, i had put the tester in back, and just started to walk away. i wasn't saying anything to him. if i had argued and defended myself, it would have gotten worse. i felt the best thing was to just walk away. he was still carrying on. my AM was still there, and he finally jumped in.
AM- sir, we are not allowed to give you testers. its our policy.
HM-BULLSHIT! EVERYWHERE ELSE I GO, WALMART, EVERYWHERE! THEY LET ME DO IT! I CAN DO IT! YOU JUST DON'T WANT ME TO CAUSE IM BLACK!
i had went back up the front register at this point, and couldn't hear anything else. i apologized to those in line for the wait. as i was checking out the customer who needed the coupon, HM walked by on his way out the door.
HM- YOU CAN'T JUDGE BY THE COLOR OF MY SKIN! IVE LIVED HERE MY WHOLE LIFE AND HAVE NEVER HAD THIS HAPPEN! YOU NEED TO LEARN GIRL! YOU CAN'T JUDGE BY THE COLOR OF SKIN!
i kept going on with my current transaction. i gave the girl her total, while he kept ranting on his way out.
the second he left, i apologized to those in line, and then i just stared crying. i couldn't help it. that is the one thing i really hate being accused of. im not racist, and i hate it when people don't get their way and accuse me of something horrible like that.
thankfully, the people who were in line during that, were very nice, and tried to cheer me up.
it took me awhile to calm down from that last guy. then i had to go home, and find out that fiances mother was there....so i wasn't happy. i told fiance that i had a really bad day and didn't feel like dealing with people. so he talked to them, and after fiances father helped me fix the highchair, they left.
I'm mad at you cause you offered help!
where i work, we have this policy, where when there are 3 people in line at the front register, the front register cashier pages IC3 and they get help. in most other stores, some floor employee helps. inb my store, cosmetics has to help, because we don't have the employees for anything else. so i go and call that i have an open register. as im standing there, i see a woman, probably in her late 40's chatting with a man who could be her husband, boyfriend, friend...i dunno. they were just up there chatting. i thought they didn't hear me, so i repeated myself. i see the woman point in my direction, and then walk over. reading her body language, i could tell this wasn't going to be good.
CW- cranky woman
Me- who else?
Me- hi! did you find everything ok?
CW- I wanted to wait! i didn't want to come over here! but you just had to keep calling!
Me- im sorry. i just tried to help.
CW- Well! i DIDN"T want to come over here! i was fine with just waiting! thats what i said! i said i didn't want to come over here!
(now this woman was seriously pissed. i was surprised that she was so upset over this)
Me- i didn't hear you say anything about not wanting to come over.
CW- oh. im sorry. i didn't know that.....
(me, thinking, oh yeah....NOW you want to apologize for acting stupid....i can't win for losing. if i don't offer help, i get in trouble, if i offer, i get yelled at....)
the transaction went on. i was able to keep up my nice attitude, and she tried to make things better, but i couldn't believe how mad she really was. this wasn't her just being snappy. you could look at her and she was livid....
Sucky Coworker
so on my way to work on sunday, i was thnking about what needed to get done. sundays, we are short employees. pharmacy only has one employee, then we have one manager, me, and the front cashier. for some reason, i was wondering what would happen if front register guy didn't come in.
i get to work, and we open up....front register guy isn't there yet. half hour later...still not there....no phone call. nothing. half hour later, no front register guy....five minutes later....he calls! "im at the hospital. my brother had to be rushed in last night." so we are irritated. our whole day is screwed up. its going to be tough.
one of our other managers come in to shop. we are talking to her. we tell her what happens. her response?"front register guy doesnt have a brother." the manager has known front register guy for years, and has never heard a thing about a brother...
pick a card..any card...just not the race card.
While on front register, i had a customer bring some makeup that had a sticker saying there was a coupon at the cosmetic counter. so i ran over there to get it. the AM on duty that day was over there pulling the drawer. as i was grabbing a coupon, a black man(yes, his race comes into play) came over. heres most of what happened. some parts, i ignored to the point i don't remember, some i had just walked away from, and some i was trying to talk to other customers around it.
HM-horrible man
me- poor me....
HM- let me smell the Nautica tester there.
Me- Thats the womans one.
HM- Its a tester isn't it? why won't you let me smell it?!
Me- im sorry. its just that it is womans, and i don't have the mens...
HM-oh. well, you got mens cologne testers, right? where are they? show them to me!
(at this point, i tried passing it off to my manager, only because i had a line up front as well. if there wasn't a line up front waiting for me, i wouldn't have tried passing HM off.)
HM- THERE! that one!(pointing at Antonio Banderas ,Spirit.)
Now....due to our store policy, we are not allowed to hand the customer the tester. we have had a woman abuse that priviledge. she would come in and spray about 10 sprays all over her, a few times a week. these testers cost us money, and we need to make them last, so we don't allow it anymore. plus, i prefer to spray it on a tester card first, because if the customer doesn't like the smell, they aren't walking around with a cologne they don't like.
so i reach for a tester card, as he is reaching for the tester in my hand. i kind of pull my hand back, so he can't grab it.
HM-GIVE ME THE TESTER! I AM A PAYING CUSTOMER AND YOU GIVE ME THE TESTER! YOU DO NOT KEEP IT FROM ME!(at this point, he was able to grab the tester from me. he sprayed it all over him, then slammed it down on the counter) YOU THINK A BROTHER IS GONNA STEAL IT RIGHT IN FRONT OF YOU! HOW STUPID CAN YOU BE! YOU TAKE THE TESTER, AND YOU PUT IT IN MY HAND! THATS HOW IT WORKS!YOU CAN'T JUDGE SOMEBODY BY THE COLOR OF THEIR SKIN! HOW DARE YOU! YOU FREAKING RACIST! YOU ARE TO GIVE ME THE TESTER WHEN I ASK FOR IT!
at this point, i had put the tester in back, and just started to walk away. i wasn't saying anything to him. if i had argued and defended myself, it would have gotten worse. i felt the best thing was to just walk away. he was still carrying on. my AM was still there, and he finally jumped in.
AM- sir, we are not allowed to give you testers. its our policy.
HM-BULLSHIT! EVERYWHERE ELSE I GO, WALMART, EVERYWHERE! THEY LET ME DO IT! I CAN DO IT! YOU JUST DON'T WANT ME TO CAUSE IM BLACK!
i had went back up the front register at this point, and couldn't hear anything else. i apologized to those in line for the wait. as i was checking out the customer who needed the coupon, HM walked by on his way out the door.
HM- YOU CAN'T JUDGE BY THE COLOR OF MY SKIN! IVE LIVED HERE MY WHOLE LIFE AND HAVE NEVER HAD THIS HAPPEN! YOU NEED TO LEARN GIRL! YOU CAN'T JUDGE BY THE COLOR OF SKIN!
i kept going on with my current transaction. i gave the girl her total, while he kept ranting on his way out.
the second he left, i apologized to those in line, and then i just stared crying. i couldn't help it. that is the one thing i really hate being accused of. im not racist, and i hate it when people don't get their way and accuse me of something horrible like that.
thankfully, the people who were in line during that, were very nice, and tried to cheer me up.
it took me awhile to calm down from that last guy. then i had to go home, and find out that fiances mother was there....so i wasn't happy. i told fiance that i had a really bad day and didn't feel like dealing with people. so he talked to them, and after fiances father helped me fix the highchair, they left.
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