One day, we were super super busy at the supermarket. It was 5 deep with customers at every open register, and I was on express and the line was LONG! When we get busy, the baskets that the customers use build up behind our registers where they pay. When we get a chance, or when we notice a lot of customers asking us for baskets because the rack is empty, we take a load of baskets out to the rack. When it's super busy, sometimes we forget to do this, as serving the customers is the top priority. We are only human after all.
Anyway, this one lady with a 4-5 year old girl walks up, and the conversation goes like this (this happened a while ago, so I'm doing my best to remember).
L=Lady
S= Subash, my workmate
L: I want to complain about the bad service (to me, angry)
S: (smiling, trying to lighten the mood) The bad service?
L: I'm not talking to you. I've been waiting and there are no trollies blah blah blah. Will you pass that on to your manager, Sandy?
Me: (thinking, lady, the lines we can't help, everyone is doing their best, what can the manager do? As for the trollies, you have to wait for the trolley man to bring them up, not the manager's job). It'd probably be better if the complaint came from a customer rather than me. (I mean, what will I say to the manager? 'Hey, the queues are too long. I know all the registers are open, but the queues are too long. What will you do about it?' All we can do is go as fast as we can)
L: I don't want to spend my Saturday waiting to complain to the manager (right, so you'd rather complain to someone who clearly has even less control over the situation. And on that note, if you don't want to waste your precious Saturday, why the flip did you choose to come shopping on the busiest day of the week?)
I don't say anything at this point, I'd rather just get her finished and out of the store.
The lady then shows me her red arm
L: Look at my arm because there were no baskets ( her groceries had been resting on her arm)
Me: (a bit miffed) If you wanted a basket, why don't you just ask for one? (I indicated to the baskets behind us)
L: Oh, that's where they are! Thanks *name of supermarket* (sarcastically)
She starts to walk off in a huff. I'm sorry, I just couldn't help it, but I said cheerily,"BYE!"
Her response? 'F*** off!'
OK, if she saw that the lines were huge, and there were no trollies, and no baskets, WHY DIDN'T SHE HOT FOOT IT OUT OF OUR STORE AND GO TO OTHER SUPERMARKET IN THE MALL?
Anyway, this one lady with a 4-5 year old girl walks up, and the conversation goes like this (this happened a while ago, so I'm doing my best to remember).
L=Lady
S= Subash, my workmate
L: I want to complain about the bad service (to me, angry)
S: (smiling, trying to lighten the mood) The bad service?
L: I'm not talking to you. I've been waiting and there are no trollies blah blah blah. Will you pass that on to your manager, Sandy?
Me: (thinking, lady, the lines we can't help, everyone is doing their best, what can the manager do? As for the trollies, you have to wait for the trolley man to bring them up, not the manager's job). It'd probably be better if the complaint came from a customer rather than me. (I mean, what will I say to the manager? 'Hey, the queues are too long. I know all the registers are open, but the queues are too long. What will you do about it?' All we can do is go as fast as we can)
L: I don't want to spend my Saturday waiting to complain to the manager (right, so you'd rather complain to someone who clearly has even less control over the situation. And on that note, if you don't want to waste your precious Saturday, why the flip did you choose to come shopping on the busiest day of the week?)
I don't say anything at this point, I'd rather just get her finished and out of the store.
The lady then shows me her red arm
L: Look at my arm because there were no baskets ( her groceries had been resting on her arm)
Me: (a bit miffed) If you wanted a basket, why don't you just ask for one? (I indicated to the baskets behind us)
L: Oh, that's where they are! Thanks *name of supermarket* (sarcastically)
She starts to walk off in a huff. I'm sorry, I just couldn't help it, but I said cheerily,"BYE!"
Her response? 'F*** off!'
OK, if she saw that the lines were huge, and there were no trollies, and no baskets, WHY DIDN'T SHE HOT FOOT IT OUT OF OUR STORE AND GO TO OTHER SUPERMARKET IN THE MALL?
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