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I lost my cool with an asshat tonight and let him have it.
A little background: Minimum wage has increased twice in Michigan since July of '06. Meijer chose to cut our hours so they wouldn't have to eat the increased costs in labor. Instead of 3-4 people a night, now we only have two people to cover 7 depts on 2nd shift.
The two of us that are there are busy...very busy. We don't have time to hang around the jewelry counter or outside the fitting rooms waiting with baited breath for SCs who need help. Instead, we have phones in those areas that customers can pick up which will ring directly to yours truly. There's even a sign that says, "Pick up phone for service." (But as we all know, SCs can't read.)
Tonight I got a call from the greeter telling me that an angry man has been trying to find someone to help him in the men's dept. There are 3 customer service phones in the men's dept. Yet this idiot walks all the way back up front to bitch at the greeter.
Anyway, I go to the men's dept and this is how our encounter went:
AH = Asshat
Me = Sweet little ol' me
Me: "Did you need some help?"
AH: "I want to know if you have any of these (men's underwear) in the back. I've been trying to get some for the past month and every time I come in here there are none."
Me: "The stocking crew works out the stock every morning so, if we had them they would be here. Since we've been out of them for so long, it may be a discontinued item."
AH: "There's no way these are discontinued. They're a brand new product."
(Ah, wrong. We've had that brand for quite a while but the packaging changed within the last 6 mos or so.)
Me: "I can check on the computer to see if they are still a current item and also check to see if we have any on hand."
AH: Pissed off..."Every time I come here and ask someone about these I get the same run-around. I'm WAY past the point of dealing with you people. I want to speak to corporate!!!"
Me: * you've got to be
kidding me...it's underwear * "I'm afraid I don't know the number for corporate (true) but they may be able to give it to you at the service desk."
AH: "How about your manager. Maybe your manager would be willing to help me."
Me: "My manager is gone for the day. I'm not sure who is the closing manager tonight but I can find out for you."
AH: "Why can't you just order some and get them in here? I've been trying to get them for a month."
Me: "Our products are all ordered by computer. If there are more on order l can check the system for an estimated shipping date. Or if they are discontiued, it will tell me that also."
By this time he's completely lost it and whining about how we are just too lazy to do our jobs.
That's when I said it..."Look. If we had them we would put them out. They DO NOT SELL if they are in the back room and I'm afraid I can't just pull them outta my butt!"
AH:
Me: "I will go look them up on the computer and see what I can find out. I'm afraid that's all I can do at this point."
So, I go process the request in the computer. It said,
BOH: 0
On Replenishment: Yes
Estimated Shipping Date : no_data
I go back to tell the asshat and as soon as I reach him he's changed into the sweetest guy you ever want to meet. After giving him the bad news he says, "Thank-you so much for your effort."
What an idiot!!!
Gawd I hate this job.
.
A little background: Minimum wage has increased twice in Michigan since July of '06. Meijer chose to cut our hours so they wouldn't have to eat the increased costs in labor. Instead of 3-4 people a night, now we only have two people to cover 7 depts on 2nd shift.
The two of us that are there are busy...very busy. We don't have time to hang around the jewelry counter or outside the fitting rooms waiting with baited breath for SCs who need help. Instead, we have phones in those areas that customers can pick up which will ring directly to yours truly. There's even a sign that says, "Pick up phone for service." (But as we all know, SCs can't read.)
Tonight I got a call from the greeter telling me that an angry man has been trying to find someone to help him in the men's dept. There are 3 customer service phones in the men's dept. Yet this idiot walks all the way back up front to bitch at the greeter.
Anyway, I go to the men's dept and this is how our encounter went:
AH = Asshat
Me = Sweet little ol' me
Me: "Did you need some help?"
AH: "I want to know if you have any of these (men's underwear) in the back. I've been trying to get some for the past month and every time I come in here there are none."
Me: "The stocking crew works out the stock every morning so, if we had them they would be here. Since we've been out of them for so long, it may be a discontinued item."
AH: "There's no way these are discontinued. They're a brand new product."
(Ah, wrong. We've had that brand for quite a while but the packaging changed within the last 6 mos or so.)
Me: "I can check on the computer to see if they are still a current item and also check to see if we have any on hand."
AH: Pissed off..."Every time I come here and ask someone about these I get the same run-around. I'm WAY past the point of dealing with you people. I want to speak to corporate!!!"
Me: * you've got to be
kidding me...it's underwear * "I'm afraid I don't know the number for corporate (true) but they may be able to give it to you at the service desk."AH: "How about your manager. Maybe your manager would be willing to help me."
Me: "My manager is gone for the day. I'm not sure who is the closing manager tonight but I can find out for you."
AH: "Why can't you just order some and get them in here? I've been trying to get them for a month."
Me: "Our products are all ordered by computer. If there are more on order l can check the system for an estimated shipping date. Or if they are discontiued, it will tell me that also."
By this time he's completely lost it and whining about how we are just too lazy to do our jobs.
That's when I said it..."Look. If we had them we would put them out. They DO NOT SELL if they are in the back room and I'm afraid I can't just pull them outta my butt!"
AH:
Me: "I will go look them up on the computer and see what I can find out. I'm afraid that's all I can do at this point."
So, I go process the request in the computer. It said,
BOH: 0
On Replenishment: Yes
Estimated Shipping Date : no_data
I go back to tell the asshat and as soon as I reach him he's changed into the sweetest guy you ever want to meet. After giving him the bad news he says, "Thank-you so much for your effort."
What an idiot!!!
Gawd I hate this job.
.
Who gets that worked up over undies anyway?
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