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One Angry Man
Hi Folks!
I work in an office supply store in the electronics department. Please tell me if this guy needs to be locked up.
Okay, here's the situation: a man comes in to "look" for software. He has already had picked out a two-pack of ink catridges in a plastic security box. At the time a software rep is setting the software planogram in the software aisle. The customer asks about some high-end software titles and the prices. I then quote him some prices. The fact that he is very sarcastic about our prices are being higher than a warehouse store's price doesn't bother me. I figured he is just ignorant about the difference in prices between a retail store and a warehouse store. Anyways, I turn to quote another price for him, and I hear a CRASH! I turned and saw him fallen into the rack on the opposite side. According to the software rep setting the plano, she accidently nudged him and he made a pratfall into the rack. We helped him up, and of course apologizing. But he started ranting and raving to the software rep, as if she did this on pupose. That I got a little irked at. But the very fact that this mental midget, who was holding a two-pack of ink in a plastic security box, threw said box at me, saying "I not gonna buy this here, with you people assulting me!" Then he stormed over to the assistant manager. I tried to shrug it off, but I just couldn't stand it anymore. I walked over to the "customer" and the A.M., and said to the "customer": "Sir, that was uncalled for. It was an accident by the rep. Why did you throw that ink at me?" The "customer" keeps denying it, as I kept saying that he did. The A.M. then just sent the "customer" on his way. After a talk with the general manager, he said to chalk it up to someone who we can do without. And that the "customer" out of line, and don't let it get me down.
The very fact that customers are allowed to get away with this kind of behavior makes me sick. We go out of our ways to help them, take their abuse, and get no thanks. All I want from customers is common, simple human respect. I ask for no more, and expect nothing less.
And that is all I have to say about that.
-Bertonator
I work in an office supply store in the electronics department. Please tell me if this guy needs to be locked up.
Okay, here's the situation: a man comes in to "look" for software. He has already had picked out a two-pack of ink catridges in a plastic security box. At the time a software rep is setting the software planogram in the software aisle. The customer asks about some high-end software titles and the prices. I then quote him some prices. The fact that he is very sarcastic about our prices are being higher than a warehouse store's price doesn't bother me. I figured he is just ignorant about the difference in prices between a retail store and a warehouse store. Anyways, I turn to quote another price for him, and I hear a CRASH! I turned and saw him fallen into the rack on the opposite side. According to the software rep setting the plano, she accidently nudged him and he made a pratfall into the rack. We helped him up, and of course apologizing. But he started ranting and raving to the software rep, as if she did this on pupose. That I got a little irked at. But the very fact that this mental midget, who was holding a two-pack of ink in a plastic security box, threw said box at me, saying "I not gonna buy this here, with you people assulting me!" Then he stormed over to the assistant manager. I tried to shrug it off, but I just couldn't stand it anymore. I walked over to the "customer" and the A.M., and said to the "customer": "Sir, that was uncalled for. It was an accident by the rep. Why did you throw that ink at me?" The "customer" keeps denying it, as I kept saying that he did. The A.M. then just sent the "customer" on his way. After a talk with the general manager, he said to chalk it up to someone who we can do without. And that the "customer" out of line, and don't let it get me down.
The very fact that customers are allowed to get away with this kind of behavior makes me sick. We go out of our ways to help them, take their abuse, and get no thanks. All I want from customers is common, simple human respect. I ask for no more, and expect nothing less.
And that is all I have to say about that.
-Bertonator
))
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