Tweet
In my store, at the main exit, there's a comment box and comment cards.
I got a chance to read some of them the other day.
The one that made me laugh hardest was this. During our remodel, we added a small burger grill, complete with fryer.
"The smell of hot oil at the new grill is disgusting. For a place focused on health food, you really blew it."
We're not a health food store - what we ARE is a grocery store that has a lot of organic products and everything is all natural. Sorry buddy, but all natural doesn't mean healthy. We've had pizza for years, which is one of the most unhealthy things you can eat. Also, IT'S A BURGER GRILL! It smells like a burger grill, and it smells like fries being fried. If you don't like it, it's in a tiny tiny corner of the store. The burgers are DAMN good, pretty much the best burger you can get in that price range. It's not fast food, it takes about 10 minutes for a medium-well burger (2/3 pound patty, hand shaped, ground fresh daily, etc). $5.99 for the burger with whatever you want on it, $6.99 if you get fries with it. We don't charge extra for excessive toppings on the burger, most places do. I regularly get a "Red Robin" style burger with a fried egg on it along with jalapeños, cheese, etc. Yeah it sounds gross until you try it - Red Robin charges $8.99 for the exact same thing, plus tip since it's a dine-in restaurant.
"Your new containers on the salad bar suck! Who cares if they're biodegradable? Bring back the old plastic!"
We're one of the top green companies in the US. Yeah, I do agree the new salad bar containers are a pain to use (the stack gets stuck together). If it was up to me, we'd go back to our former containers (which were waxed paperboard, not plastic - not as environmentally friendly as our new 100% recycled pulp containers, but better than plastic). But c'mon people, you're shopping in a store that's known to be environmentally friendly. Don't blast us for trying to help the environment. We've NEVER had plastic containers on the salad bar either. We're ranked as one of the top 5 "Green Companies" in the entire country, don't blast us for trying to be environmentally friendly.
I actually had a customer walk up to me and tell me "These suck. Nobody in Texas cares about the environment, only people in California care." I didn't really have a response, he just got the look of death from me and got me to follow him around the store after that. I'm not the best about recycling, but I drive a "low emissions vehicle" (2001 Honda Accord 4 cylinder w/manual, bone stock, certified LEV from the factory), every light in my home is CCFL, and I try to do my part. He basically slapped me in the face with his words. When he saw me starting to get pissed off, he kept going anyway.
</rant>
I got a chance to read some of them the other day.
The one that made me laugh hardest was this. During our remodel, we added a small burger grill, complete with fryer.
"The smell of hot oil at the new grill is disgusting. For a place focused on health food, you really blew it."
We're not a health food store - what we ARE is a grocery store that has a lot of organic products and everything is all natural. Sorry buddy, but all natural doesn't mean healthy. We've had pizza for years, which is one of the most unhealthy things you can eat. Also, IT'S A BURGER GRILL! It smells like a burger grill, and it smells like fries being fried. If you don't like it, it's in a tiny tiny corner of the store. The burgers are DAMN good, pretty much the best burger you can get in that price range. It's not fast food, it takes about 10 minutes for a medium-well burger (2/3 pound patty, hand shaped, ground fresh daily, etc). $5.99 for the burger with whatever you want on it, $6.99 if you get fries with it. We don't charge extra for excessive toppings on the burger, most places do. I regularly get a "Red Robin" style burger with a fried egg on it along with jalapeños, cheese, etc. Yeah it sounds gross until you try it - Red Robin charges $8.99 for the exact same thing, plus tip since it's a dine-in restaurant.
"Your new containers on the salad bar suck! Who cares if they're biodegradable? Bring back the old plastic!"
We're one of the top green companies in the US. Yeah, I do agree the new salad bar containers are a pain to use (the stack gets stuck together). If it was up to me, we'd go back to our former containers (which were waxed paperboard, not plastic - not as environmentally friendly as our new 100% recycled pulp containers, but better than plastic). But c'mon people, you're shopping in a store that's known to be environmentally friendly. Don't blast us for trying to help the environment. We've NEVER had plastic containers on the salad bar either. We're ranked as one of the top 5 "Green Companies" in the entire country, don't blast us for trying to be environmentally friendly.
I actually had a customer walk up to me and tell me "These suck. Nobody in Texas cares about the environment, only people in California care." I didn't really have a response, he just got the look of death from me and got me to follow him around the store after that. I'm not the best about recycling, but I drive a "low emissions vehicle" (2001 Honda Accord 4 cylinder w/manual, bone stock, certified LEV from the factory), every light in my home is CCFL, and I try to do my part. He basically slapped me in the face with his words. When he saw me starting to get pissed off, he kept going anyway.
</rant>
Comment