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No means yes, Or, multiple personality SC

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  • No means yes, Or, multiple personality SC

    (finishing a transaction)
    Me: Do you want the reciept for that? (some people do, most people don't, some SCs get offended when you give it to them without asking)
    SC: No I don't need that.
    Me: OK, then, that's $X.XX change, have a good day!
    SC: Where's my receipt you bastard?
    Me: (thinks) WTF? You just said you didn't want one, bitch! (speaks) OK, here you go.

  • #2
    Ugh, that's horrible, what is it with customers changing their minds and assuming you can tell that they have without saying anything? Maybe she wasn't listening and thought you'd asked about something else? *shrugs*

    At my store the machines always print out receipts but we are supposed to ask whether people want them or not, most people refuse them, it seems like such a waste of ink and paper....

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    • #3
      I've had those conversations before. Not about receipts, but they follow roughly the same pattern.

      Me: Is there anything I can help you with today?
      Customer: No, but I do have a question.

      Me: Is there anything I can help you with today?
      Customer: Well, I'm just looking today. I'm not going to buy anything. Can I ask you some questions about X, though?
      Me: Sure (cue 20-minute long conversation about whatever products/services the customer is interested in with about 12 more repetitions of the not-buying-today statement).
      Customer: (Suddenly decides to buy, like, EVERYTHING that he or she asked me questions about or that I mentioned during the conversation. Drops WAY more money than I would have expected.)

      Me: Is there anything I can help you with today?
      Customer: (venomously) I'm just looking, thanks!
      Me: Okay. Let me know if you have any questions while you're looking.
      Customer: (not two minutes later) Hey! Yoo-hoo! Can I get a little help here?
      I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
      - Bill Watterson

      My co-workers: They're there when they need me.
      - IPF

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      • #4
        I've stopped printing receipts for people unless they ask. We have the world's slowest printer, and about 90% of people walk out of the store without it anyway. And then we end up with a large wastebasket full of receipts at the end of the day.

        Most people haven't noticed that I've stopped giving them receipts. (You don't need a receipt for a return at our store - we manufacture our own products, so if its got our label, we know its ours.)

        But this one guy flipped out. "Where's my receipt? How do I know you're legitimate without a receipt?!" So I printed him a receipt. No big deal.

        Then he glares at me for a few minutes all suspicious-like while I'm serving the next customer. I guess he then determined that I wasn't stealing, because he finally left.

        If you have to ask, it's probably better posted at www.fratching.com

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        • #5
          Quoth HawaiianShirts View Post

          Me: Is there anything I can help you with today?
          Customer: (venomously) I'm just looking, thanks!
          Me: Okay. Let me know if you have any questions while you're looking.
          Customer: (not two minutes later) Hey! Yoo-hoo! Can I get a little help here?
          I hate people like that!
          Pit bull-

          There is no breed of dog more in need of our compassion; in need of our call to arms on their behalf; and in need of what should be the full force of our enduring sanctuary.

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